Delayed technician
After a small hiccup with the original technician getting delayed, the follow up was great, the service was exceptional.
By Darren
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
747 reviews
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Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 218 reviews with 5 stars · Clear filters
After a small hiccup with the original technician getting delayed, the follow up was great, the service was exceptional.
By Darren
The tech was here right at 8am and put my new modem in, it works great, no telling how long the old one was going out because my internet had been so bad for weeks and us working great now, thank you.
By Joanie
We had a bad experience with Starlink and finding Viasat to replace them was a small miracle.Customer service has been great so far and we are relieved to know we can call on them if we have issues. Our Tech person was so helpful and knowledgeable.
By Larry
It is the most wonderful company to talk to
By Diana R C.
The person who installed it was great he realized he couldn’t put it where he was going to and adjusted accordingly. He was great! And the service is great too!
By Lacey C.
Service technician did great with keeping in contact and did a great job with the install very satisfied with my WiFi!
By Jaivon
My service was cut off because I forgot to notify Viasat of the change. After I called they changed the number and I was back in service. THANKS VIASAT!
By MoLoCo1
The tech was able to explain everything to me and he new what he was doing
By Donna