Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
747 reviews
ViasatSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 218 reviews with 5 stars · Clear filters
We have had Viasat as our internet and wifi provider for 14 years. We live out in the country so the dish was our best options. They have steadily improved greatly and we seldom have a problem any more. You are using a dish so major storms it goes out but once over comes right back. Plus we just unplug the modem and plug it back in and it starts right up. I am happy with them. Plus customer service has always been excellent.
By Karen C.
Reliable, fast internet at a reasonable price.
By Lisa
Very few problems! Excellent technician if there is a problem. It has been so long since I've had a problem, maybe first of 2025!
By Cheryl
The gentleman who came to our house was friendly and knowledgeable. He had us up and running in no time.
By TX C.
They are willing to work with you anyway they can. Very helpful polite and happy. You never run out of internet.
By Cindy
Two technicians have been here to work on issues in eight years. The second one did have to return but completed the work. I have been much happier with it since upgrading my plan. No more buffering while watching movies! It's expensive but is more reliable than other providers in my area.
By Ruth K.
Great service! Sorry I just don't have the money right now. Will payment after holiday sorry
By Ryan
Though it is not the fastest internet service available, it more than makes up for that in reliability. My main internet service has experienced at least three outages since I’ve had Viasat installed as a backup service. Each time Viasat was already and available. Twice it has carried both my load and my wife’s load since we work from home. On one occasion my wife worked the entire day using Viasat internet with no appreciable degradation in productivity. Also we learned that when the power to our home/neighborhood goes out , so does our main internet service. Powering the home with generator does not solve that problem. But with Viasat internet all we need to do is provide stable AC power and all is good, we’re back up and running. We value reliability over all else and Viasat definitely delivers on that front.
By S. T.
