ViasatReviews of viasat.com

Internal router is too weak. Upgrading this would mean a lot to customers. Download speeds are not as fast as other providers: capacity during peak times is insufficient, especially for rural customers.

The first person I talked with hung up on me. I called back and got someone different. They were very helpful, easy to understand. Although it didn't resolve the issue, it gave me more of an understanding.

Always a hassle. It would be nice to talk with someone who speaks English. It would also be nice to have the customer service rep explain that I needed an upgrade and schedule the service instead of just sending out a technician who had to call for authorization and then had to have me call Viasat as well.

I'm having a problem with my Internet. I called and we did troubleshoot and agent said call back if this doesn't fix issues. I called back next day and agent did same trouble shooting. Said if problem persists call back. Still having problems.

I just wish that there would be other plans for consistent high usage.

It was a hastle to keep my old number so I got a new one. At least the spammers haven’t found me yet

It took most of a day to be able to contact viasat of service outage. I live in rural setting and only have cell phone service. Without wifi calling very sketchy. Trying to get tech to realise this is a problem within a problem.

Install went fine. But the system went down after about 2 weeks and I had to call a rep to come out to fix it. He informed me that none of the equipment is new. He had to replace everything but the coax cable to get it working again. It also loses signal everytime a moderate to sever T-storm moves over