ViabenefitsReviews of viabenefits.com

Via Benefits is the Administrator for my Retirement Reimbursement Account for my monthly Medicare payments. I have been getting reimbursed every month since August 2021. Over the last 7 months every month there is a big hassle with getting my reimbursement on a timely basis! Via Benefits has made the following errors: 1. Lost my Reimbursement 2. Website shows Bogus dates for my Reimbursement 3. Reimbursed me for the incorrect amount short by: $148.50 for January 2021 - required multiple phone calls to correct! I have asked repeatedly to speak to a Manager in Funding - however I am told that they can't (hard to believe!)

Wish I could give a zero. Other posts are correct. They deny everything with insufficient explanations. You then provide what they say will resolve the issue then deny again. The responses take several days and are never clear. If you call, the call taker blocks you from speaking to decision makers.

Trying to get reimbursement from Via Benefits is useless. Whether you open a ticket or speak to someone, there is no resolution. The representative I spoke to lied to me and the ticket remains open for the better part of a week. They are holding MY money and not disbursing it as required. Time to report them to the Dept. of Consumer Affairs. Shame on PSE&G of New Jersey for abandoning their retirees.

3M did a disservice to their retirees by dumping their retiree insurance claims on via benefits. Obviously they did not look at the reviews of this company. I have sent numerous documents to show how much we pay for health insurance but they continue to refuse to approve the claim. I sent them everything that I sent 3m but they continue to refuse to approve our money. I’m not looking for handout, this is our money!!! You can’t talk to anyone who knows anything. Thanks 3M for dumping on your retiree’s this is just what we needed right now!

My union, SAG-AFTRA, after promising lifke-long health care to us Senior Performers, threw in the towel and dumped us on Via Benefits. It has been absolutely disastrous. Our problems are similar to everything yo read here from Via Benefits agents who are part-timers working from home and without a clue, to a very few who know what they are doing but not empowered to fix a problem. The owners duck behind the curtain; there is no way to directly address the owners who have apparently created a money pot. Inexpensive part-timers with little training and really poor communication skills. Call waiting during the end-of-year window strain credulity. I would cheerfully join a class action suit against Via Benefits if one existed. Here's a copy of a recent note I sent to "Support," the only was I could find to reach the corporate end of this company. "Via Benefits has failed miserably in providing a service to SAG-AFTRA Senior Performers. You've even ducked out of a way to contact the owners of Via Benefits...it's as though you don't want to be bothered with your clients. Since as individuals, we don't pay you or have any supervision over your performance, why should you care? Your bean counters have this figured out nicely. You have no way for SAG-AFTRA members to email questions or make changes. You do have something called "Support," however it's useless. Via Benefits employs a universe of representatives who abilities range from non-existent to good. The problem here is that there is no way to directly connect with one of your representatives who proved to be in the "good" category. (I've spoken with only two) It's bad enough that my union, after promising life-long health care, dumped us into the unprofessional hands of Via Benefits. I realize that circumstances change and collective bargaining has been eroded by corporate broadcast ownership. Nevertheless, putting us in the hands of Via Benefits was an enormous mistake. In 1968 when I joined AFTRA, it never occurred to me that in 2021 my union would have folded me into something as bad as Via Benefits. In the Army we would have called this a "circle jerk."

Called 1st week of November to talk to licensed agent about my insurance plans and get recommendations for 2022. Was told to schedule and appointment. 1st appointment available was December 27th. Called for appointment and found out December 7th was cutoff date for changing medicare plans. This company is not taking care of IBM retirees.

Via Benefits takes forever to sign you up. They verify all kinds of things and it takes hours to sign you up for a simple BCBS plan for example. Their phone system is terrible, often hanging up on you. They need to listen to their customers and make some changes. I feel like their employees are justifying their jobs by wasting my time.

Worked 38 years and retired at 61 from auto company. After retirement was advised would have to go thru Via Benefits for health insurance until I reached age 65. I have spent hundreds of hours since 10/01/2021 tryIng to contact them as it cannot be completed online. I even had an appointment scheduled 6 weeks in advance and after a six hour hold was disconnected. I have 4 days left to get insurance now and do not think that will happen. Impossible to deal with. They should be ashamed of themselves.