VeteranstitchReviews of veteranstitch.com

Response from Veteranstitch· Sep 8, 2025

We’re very sorry to hear about your experience. Receiving the wrong item and not getting a reply is not acceptable, and we want to make this right. We respond to all support emails, but it’s possible your message didn’t reach us. Please contact us again at [email protected] with your order number, and we’ll fix both the quality issue and the extra hat you received. We stand by our products and want to resolve this properly.

Response from Veteranstitch· Sep 8, 2025

We’re very sorry to hear this. The wrong insignia and stitch quality are not acceptable, and this isn’t the standard we aim to deliver. If you can please contact us at [email protected] with your order number, we’ll arrange a proper remake with the correct anchors and improved stitching. We stand by our work and want to make sure you receive caps you can wear with pride.

Response from Veteranstitch· Sep 8, 2025

Thanks, Terry! Great to know your hat looks good and arrived on time.

Response from Veteranstitch· Sep 8, 2025

We’re sorry you feel this way. We’re not a scam — every cap is custom-made and we always stand by our products. If there’s an issue with your order, please reach out to [email protected] with your details so we can fix it for you.

Response from Veteranstitch· Sep 8, 2025

Sorry about the mix-up on the scrambled eggs, Raymond. Thanks for still appreciating the hat overall — we’ll double-check those details better going forward.

Response from Veteranstitch· Sep 8, 2025

We’re sorry about your experience. The wrong color should not have happened, and we’ll be glad to correct it. Please email us at [email protected] with your order number so we can send you the correct Navy hat. As for packaging — we normally use protective mailers to keep shipping costs reasonable, but your hat should not have arrived wrinkled. We’ll make sure it’s fixed.

Response from Veteranstitch· Sep 8, 2025

Thank you, Robert! Your Marine pride inspires us. We’re honored to know you’ll be wearing your cover proudly every day.

Response from Veteranstitch· Sep 8, 2025

We’re sorry to hear about your experience. We never refuse to fix mistakes — every order issue is reviewed and corrected, whether it’s a wrong color or a stitching error. If your hat came in the wrong color, please contact us again at [email protected] with your order number so we can get the correct one to you. For clarity: VeteranStitch is based in Wyoming with fulfillment through Dallas, TX. All embroidery is done in Vietnam, not China, and every cap is made to order. We stand by our work and always aim to make things right for our customers.