VertigovinylReviews of vertigovinyl.com

Vertigo Vinyl asked me to wait one month past the last scan for a clearly lost package. I agreed despite the request being unusual. After that one month mark they still gave me the run-around and did not replace or refund my order. FYI: They ship via ground saver which does not allow the recipient to file a claim, then they repeatedly ask you to file a claim and send them screenshots of the claim. Vertigo customer service is terrible. I should have just contacted my bank sooner. I do not recommend ordering from this business.

Ordered 3 items on the 19 July. They stated that the order was shipped on the 22nd July however when I kept looking at the UPS website it confirmed that the package had not been collected. Sent numerous emails to customer service and they kept coming back with the same excuse about contacting their internal team for a review. It’s now the 8th August and I have had to raise a dispute via PayPal to get my money back.

I ordered my Weyes Blood vinyl record. The cover and inner sleeve arrived in very poor condition. I only requested a replacement cover, but they sent me a return label. I reordered the cover and inner sleeve, and they sent me another cover in very poor condition, without even including the inner sleeve. Then I ordered a third cover, and now I've been waiting for over a month for nothing. They refuse to give me a refund. Also, the vinyl records should be numbered, and none of the covers I have are; it was supposed to be a limited edition of 1000 copies, but they probably exceeded the number of orders.

Items never arrived, did not respond to any emails, answer phone calls or respond to social media messages. Started charge back with bank which they then attempted to dispute, proving they are capable of response when they fear actually losing out on the money they are trying to scam people out of. Con artists, items often don’t exist. Avoid at all costs

Waiting 6 months for order to arrive Wrong record arrived Sent an email through to let them know the wrong record arrived and would could be done to get the correct one sent to me No response

Placed an order, was supposed to arrive, says it was shipped but received nothing. Contacted them four times and they just ignore emails and the phone. Scam company, and I am now seeking legal action.

Hey @vertigo.vinyl polite request: if you have time to post all of these social media campaigns...how about answering my 2 emails that have been with you for 2 weeks reference the order I paid you money for 2 MONTHS AGO?? I have posted a negative review everywhere online to hopefully get your attention! Ordered a couple of months ago a limited edition release. I followed up 2 weeks after the record was released as I had received no shipping confirmation. Only at this point did they decide to say they needed to confirm my address - why now if there was an error in your system the whole time? I have responded to confirm it is correct 2 weeks ago and have had no update. I have emailed again and still no reply. I really don't understand how you can email a customer and then forget they have emailed you back twice?! I will be contacted my credit card company to file a chargeback. I live in the UK so I cannot call their store. Really poor service. First and last time using these guys. Shame as it was a limited edition release, but clearly not getting any response out of them as others have said. Ridiculous considering how neat their releases and website is that they cannot give time to people who have paid the money upfront!

I ordered a pre order in December that was supposed to ship in April and still haven’t received my order. I have reached out multiple times and not any answers or replies to my messages.