vert.runReviews of vert.run

Signed up for their service, tried to cancel but no communication on any of their channels. Emails are returned directly from the server. So beware! Most likely a scam....

Customer service is horrible. They are not helping resolve my issue and have ghosted me the last few days after first seeking to help, but then ghosting me after they go their money and won't refund when I have a legitimate claim to a refund. Not great customer service.

I tried out the app for a while, and also tried to use the website. Overall the experience was very buggy, the app crashed frequently, and as I updated goals, nothing else would update. Or if I tried to change plans, it wouldn't let me. I think the concept is good, the execution is struggling though.

The concept of the app is excellent, and I appreciate the app itself. The generic training plans are suitable for ultra-distance events since they are relatively straightforward to create. However, the coaching aspect is lacking. It has been three weeks since I last heard from my coach after reaching out with some questions. If you need a bit of support, this app may not be the right choice for you.

From day one the team at Vert have been amazing. I went on the site to find a coach for a 330km solo charity run I was doing in memory of my daughter, Millie. Kirsten, the co-founder, reached out to find out what exactly I was looking for as my goal was unique to me. She then put me in touch with coach Max who had experience in multi day races. Max was awesome and big help throughout checking in every few weeks and helping me navigate around a few injuries I had leading up to the event. My goal was very emotional to me as I lost my daughter 2 years ago. I wanted to set up a legacy for her by raising money for the Neonatal Intensive Care Unit that looked after Millie and gave us 33 precious days together before she passed. I am pleased to say that with the help of Kirsten and Max, I was able to complete the 330km in 102hrs and we have raised a whopping £32,000 in Millie’s memory ! Thank you for being a part of Millie’s Legacy and making my dream become a reality. Fintan, Becca, Willow & Millie 🦋

Estoy muy contento con està aplicacion, habeis hecho un gran trabajo.

Vert.run is an amazing app, i'm truly blown away by their level of service, commitment, and support. Their coaches are true experts and very supportive. It's crazy that for this price you can get your own coach that checks on you every week.

Update: invoice 13563. From what I can see, you did not reach out through trustpilot to work with me, rather to try and get my review removed. I signed up for a 5 month program, they auto renewed me even though my run had been done for almost two months as stated the day I signed up (specifying race day). The day I saw another charge for $147 pending on my card to renew I emailed and called right away to get it reversed , had no luck reaching anyone and have been disputing it since . This was mid August 2024. This seems like a shady way of doing business and I will never use this service again or recommend it as there are much better programs out there and for half the price with better customer service.