Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
150 reviews
Vern FonkSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vern Fonk Insurance has been helping drivers in the Pacific Northwest for more than 60 years. We specialize in finding affordable auto insurance for people with a less than perfect driving record, even a DUI. No judgement, just insurance you can afford.
Vern Fonk (vernfonk.com) has 150 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 139 reviews with 5 stars · Clear filters
Good experience.
By Paige
Response from Vern Fonk· Nov 10, 2025
Thank you for giving us the opportunity to assist you with your insurance needs. We provide top quality insurance and enjoy the relationship we build with our customers. Enjoy your day!
Really helpful and great at clearing up any confusion
By Pedro
Response from Vern Fonk· Oct 27, 2025
We are happy to see positive comments about our customer service. This gives us peace of mind knowing our agents provide quality service and great rates. Enjoy your day!
I had the absolute pleasure of working with Shelby Tuma, and I cannot recommend her highly enough. From the very beginning, she demonstrated professionalism, patience, and genuine care for my needs. Shelby went above and beyond to make the entire process smooth and stress-free. What stood out most was not only her knowledge and efficiency but also her warm personality. She has a friendly, approachable demeanor that immediately puts you at ease, and she communicates clearly without ever making things feel complicated. Her kindness and positive attitude made the experience not just easy but enjoyable. Shelby’s dedication, combined with her ability to connect personally while maintaining professionalism, makes her an outstanding agent. She truly represents the highest standard of customer service, and I’m very grateful for her support.
By Pov
Response from Vern Fonk· Aug 28, 2025
Thank you for recommending Shelby excellent service, our goal is to provide customers with the best experience possible and make the process easier for customers to get the coverages they need. Please call her again at any time to learn about other insurances we have to offer for RVs on land or water. Have a great day!
Super friendly, helpful, and knowledgeable agents made getting insurance a breeze and didn't shame me for my questionable driving history.
By Whitney T.
Response from Vern Fonk· Jul 25, 2025
We thank you for reaching out to us, we are glad to have been able to help you meet your insurance needs. Enjoy the rest of your day!
Friendly and efficient customer service!
By Carol
Response from Vern Fonk· Jul 2, 2025
Thank you for rating our customer service with a 5-star review. Any time you need assistance call our customer service department at 866-566-0530. Enjoy the rest of your day!
I really appreciate how the agent help me out to get me reinstated back in to have insurance
By Terrance H.
Response from Vern Fonk· Jul 2, 2025
hank you for being a loyal customer, we will always look out for your best interest. Enjoy your day!
Great customer service. Very professional. Agent was able to save me money.
By Conrad
Response from Vern Fonk· Jun 28, 2025
Communication is everything for our agency, we need to clearly understand what our clients are looking for so we can get you the best possible deal on your insurance. Thank you for reviewing our services!
Just honest good people with a great price
By Jeff F.
Response from Vern Fonk· Jun 28, 2025
Our agents always go above and beyond to provide great customer service, they will always make sure to find the right price for you. Enjoy the rest of your day!
