Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
37 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Verisana is a U.S.-focused health testing company providing convenient, science-based at-home test kits. Our mission is to make advanced laboratory diagnostics accessible, affordable, and easy to use from the comfort of your home.We specialize in gut health, hormone testing, wellness panels, and targeted lab analyses. All samples are processed by certified laboratories, and results are delivered in a clear, easy-to-understand format.Please note: This Trustpilot profile refers exclusively to Verisana services for customers in the United States (Verisana.com). We are not affiliated with or responsible for services offered by Verisana in Germany or other regions.Our goal is to provide reliable results, transparent communication, and responsive customer support. If you have any questions or concerns, our team is here to help.
verisana.com (verisana.com) has 37 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
37 approved reviews, newest moderated first
I paid the money, collected the saliva samples and registered the test. It doesn’t show in my account and I have no idea a week later what to expect. Three emails with no response, there’s no call center support!! I’m a physician and would never recommend this sort of shitty support for medical tests by verisana. Fix your issues and treat people as if they matter.
By adrian T.
Did a cholesterol test three weeks later no results back
By Dave B.
Worst company ever.I ordered Comprehensive Stool analysts kit ,and 10 days after I sent them back the sample I received email is too old to be proceeded.I do not recommend that company
By ANNA D.
I did a Zonulin test, sent my sample to them on a Monday as requested, they received it Tuesday next day. A week later I get an email saying my sample has been in transit too long so cannot be analysed - apparently it is forwarded to Germany for testing!! Avoid this company, no replies to my emails, phone number doesn’t work - scam company. I got my money back via my bank.
By Sarah K.
I ordered this test for my gut flora. When it arrived I was surprised to see no instructions for packaging up and posting the sample to London, and just a basic plastic envelope. On looking at the Royal Mail guidelines for biological materials I was concerned about labelling as the company did not supply any special stickers for the package. In the end I put everything in the original box with bubble wrap and told the PO that it was a swab test. I paid for 24 hour tracked. A few days later I received an email saying my sample had not been processed as 'it spent too long in transit'. I questioned this as I knew it had arrived at the main office within the 24 hours. The Customer Service responded quickly and told me it had to be sent on to a lab in Germany, which I knew from reading the previous reviews, however they did not specify where and how the delay occurred. I was offered another test free of charge or a refund, and since there was no explanation about the delay or guarantee it would not happen again, I chose a refund. The kit money was returned immediately, so I just lost the £8 postage money, and my time and effort. Very disappointing as it was a waste - I never got my sample analysed so never got any results. I will be looking elsewhere now
By cheri M.
