A mystery why BA are continuing with…
A mystery why BA are continuing with VeriFLY given the consistently bad experiences of their customers. Do they not read reviews?
By Irritated U.
Monday, November 9, 2026 · Customer reviews of US businesses
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For the first time ever, small business owners can get flexible insurance for an hour, a day, a week, a month up to a year and everything in between.
Verifly Drone Insurance (verifly.com) has 647 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
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A mystery why BA are continuing with VeriFLY given the consistently bad experiences of their customers. Do they not read reviews?
By Irritated U.
App is easy to use, unfortunately its pointless, takes Orwell type details then proves absolutely pointless, cant check in with BA going round in circles, just given personal details to a random company, save the hassle and just check in at airport, you'll end up doing it anyway, BA need to sack verifly.
By Ben
unbelievable - or perhaps too believable - that BA are recommending this incomprehensible nonsense - and not even an online version which can be filled it at desk with papers to hand. wonder who knows who to get this hopeless rubbish nominated. feels like track-n-trace #2 - is Dido anywhere near this?
By Chris C.
What a waste of time. Can’t believe BA are recommending this app. Total rubbish
By Helen L.
Terrible experience. Three days ago I was able to simply upload my vaccination pass via the BA website and received a prompt verification. Today I have wasted hours first trying to do the same on the BA website and then finally forced on to Verifly site where I negotiated all the hurdles and was told my wife and I had active passes. Sadly, BA didn’t seem to know this and refused to allow me to check in online, even when I linked direct from the Verifly website. It seems that I will have to waste my time by going to the airport early to produce my documentation which has already been approved by Verifly, BA’s agent. I am amazed that Verifly have only 93% terrible reviews and even more amazed that BA use them. I will not be using BA in future if I have a choice and I will be uninstalling Verifly.
By Terry R.
This app comes up on my phone in Spanish... and it is impossible to change the language. Then, it validates my information - telling me I'm ready to travel - but British Airways doesn't get that information, thus doe not allow me to complete my online checking... This is a complete waste of time. I can't believe BA would work with such a joke company. Ridiculous...
By customer
What a load of rubbish! Uploaded all my documents, fit to fly, COVID vaccinations etc. Got to the airport and opened the app and no documents were there on the app. What is BA doing promoting this rubbish third party app. Waste of everyone’s time!
By David W.
BA insists on using this app but having got a 'Ready to Travel' from VeriFly I now can't check in online because BA say I haven't uploaded my Fit-to-Fly certificate. Between the two of them I've spent all morning trying to resolve it. Rubbish
By david S.