VenustasReviews of venustas.com

I've been a Venustas customer for the past 4 or 5 yrs having purchased 7 heated vests now for myself and family members. I just rcv'd 2, one of which was too small and Vivian took care of the exchange in no time flat, at no extra charges. The new vest was rcv'd in 2 days time, even before Venustas rcv'd the vest which had been shipped back. We have never had a problem with any of the vests to date, all have worked great. My experience with customer service has been nothing but outstanding. I will continue to purchase Venustas heated gear when needed in the future. Hats off to Vivian!

Very nice products. Tried several different brands, these are my favorite. Excellent customer service with helping and addressing questions/concerns. 7.4v Battery seems specific to brand, not interchangable with generic batteries. Highly recommend.

I had an issue with the heated vest after the warranty had already expired, and I honestly wasn’t sure what to expect. Since I live in Florida there was no opportunity to wear the vest for the full year. To my surprise, the customer service team went above and beyond by honoring the warranty anyway. They were professional, responsive, and genuinely cared about resolving the issue rather than hiding behind policy. The process was easy, communication was clear, and they treated me like a valued customer from start to finish. This level of customer service is rare these days, and it absolutely earned my loyalty. I highly recommend this company to anyone who values integrity and customer support that truly stands behind their products.

The original shipment of the battery I needed for the Venustas vest I had purchased was lost in the mail. After contacting Venustas customer service, they quickly shipped me a replacement battery. They were polite and very professional the entire time!

Good and fast customer service

Such a great company and product!! Venustas was out of the vest I ordered for Christmas and sent me the upgraded vest for the same price! I might add I ordered three of them and this company honored each one with the upgrade . my husband ordered mine 3 years ago and it’s still working great! I will be buying more for gifting

I have recently had dealings with the customer support group at Venustas regarding my men's heated winter jacket. Outstanding customer service, Very professional and responsive. Such a great experience where they really did demonstrate "customer service".

I love my heated vest and my children love their best and hooded. Unfortnately one of the items had a defective battery. Customer service responded right away and delivered a new battery right away. Liking to buy more heated items and Venustas will be the place I buy them.