Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
261 reviews
VenustasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop Venustas heated jackets, vests, gloves, and apparel designed for outdoor adventures and everyday comfort. Experience long-lasting warmth with our advanced heating technology. Free shipping & returns!
Venustas (venustas.com) has 261 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
261 approved reviews, newest moderated first
I purchased a vest a little over a year ago. I wore it a lot that first cold season. It was awesome. Then the next season came along and something went wrong. It stopped working. I contacted Venustas and they responded immediately. They helped me try to problem solve, and when it still didn’t work, they offered to replace my vest. I’m looking forward to receiving it. Thank you Customer Service!
By Angela S.
The heated jackets we bought have been great for the cold weather. They keep us warm and are comfortable too. But most importantly, when I needed to reach out to Venustas customer service to help with an issue, their service and response has been top notch. We are very happy!
By Lee
Great products, horrible policy regarding the company sending a defective product. Went just below the Artic to Churchill to see the polarbears. I had heated socks, vest and gloves. The clothing all worked extremely well, and I'm still using all that I purchased to shovel, ski...cold restaurants. But, the sock zippers were both defective when I received the socks. The one zipper was totally off the track and first time using the other sock, that zipper also failed! failed! I could use the socks with a pin holding the battery area closed .Venustas said tthey would send replacement socks but then wanted to charge me 30.00 shipping! 30.00 when THEY sent me a DEFECTIVE PRODUCT! Unacceptable! I said I would be writing the Better Business Bural regarding their poor policy and they told me they'd work something out for me. Are you kidding? CHANGE YOUR POLICY VENUSTAS! After the Venustas company responded to my poor review and said that they would send the defective socks free of charge, I GOT ANOTHER CALL AND EMAIL FROM THE COMPANY TELLING ME THEYRE CHARGING ME 30.00! WHAT IS WRONG WITH THIS COMPANY??? I've received 10 or better emails/phone messages either - confirming my address, don't have the ticket number, confirming my size. I'm sending them pictures of the socks, they're charging me 30 for shipping in replacing the defective socks, they're not charging me 30, then another email AND phone message they're charging me 30......WHAT IS WRONG WITH THIS COMPANY. WORST CUSTOMER SERVICE! This call once again she's "updating my ticket., "she understands," "no worries, " all the lines used before. I said, You don't understand. I am worried! Please put in your notes, send the socks! Do you have my address? Do you have my ticket number? Do you have that my socks are size small?" "Send the socks! At no charge! And I don't want to wait 30 days, send them at your expense a faster delivery than 30 days. And put in your notes I don't want you people to call me AGAIN asking address or size or anything else. Because if you do, I will let out a blood thirsty curdling scream! Please add that to your notes." THE WORST COMPANY EVER!
By Caroline H.
Response from Venustas· Feb 24, 2025
Dear Caroline, Thanks for sharing your thoughts with us. We’re really sorry to hear about the zipper issues you experienced with your heated socks, and we completely understand how disappointing that must be, especially after all the great use you got out of the other products. We truly appreciate that our clothing has been able to keep you warm in such tough conditions. At VENUSTAS, we’re all about providing top-notch products and exceptional customer service. We want to make sure our customers are always happy, and we’re sorry your experience didn’t reflect that. It’s never our intention to charge for shipping on defective items, and we apologize for any confusion caused by this policy. To make things right, please reach out to us directly at [email protected] with your order number, and we’ll prioritize this issue to ensure we get you taken care of. We’re committed to resolving this as quickly and smoothly as possible and to making sure your experience with us is a positive one. Thanks again for your feedback and your patience as we work through this. We’re always looking for ways to improve, and we truly value your input. Best regards, Customer Support Team VENUSTAS
Wonderful experience with these products, I have a heated jacket and a heated vest. I needed to contact customer service to resolve a couple of issues and they are extremely responsive, polite and helpful. Great customer service and a great product are hard to find these days! I will continue to shop Venustas for my personal and gift giving needs!
By Anne K.
I've had my jacket for about 3.5 years and I absolutely love it. It was PERFECT for Friday Night Lights when my son was playing football. Fast forward to 2025, my battery quit working and I contacted customer service just to see if there was anything they could do for me. Even though the warranty has long since expired, they still offered to send me a new battery free of charge. Great customer service. My Mom actually purchased this jacket first and loved it so much, she bought me one too!! I would recommend to my friends and family for sure.
By Misty E.
My son gave me my heated and hooded jacket for Christmas 2024. I live in Ontario and what a game changer for the days that I have to use my snowblower (which has been a lot this season). When I first started using it, I wore a tee-shirt and a hooded sweatshirt under the jacket. I quickly learned that the only thing I needed was the tee-shirt. The jacket is quick to heat up and maintains a perfect temperature, regardless of how cold it is outside. I would HIGHLY recommend anyone thinking about purchasing one of these heated jackets to go for it, you won't be sorry.
By Tim P.
I had an issue with my heated vest and the customer service team were absolutely amazing. They were very prompt with returning emails and worked with me to resolve my issue quickly. I look forward to trying other products for myself and my family. My vest is my favorite - especially in Atlantic Canada winters Worth every penny ✔
By Amanda
Elle like to leave an extraordinary comment about Venustar's after-sales service. Even though my warranty was over, I was well advised and supported in the purchase of my new coat. I would also like to tell you about the quality of this company's heated clothing and the undeniable reliability. I love Venustar products and I recommend them 100%. Manon P.
By Manon P.
