VenustasReviews of venustas.com

I had an issue with the “on” switch for my heated vest bought 5 months ago. I contacted Venustas customer support and they provided guidance to solve my problem. After helping me and my sending them a video, they determined I had a defective switch and IMMEDIATELY had a new heated vest sent to me. I am extremely happy with the customer support I received. The vest I bought 5 months ago was an upgrade from one bought over a year ago. I am so happy, I may buy and upgrade next fall with even more heated panels.

This was my first time ordering something from Venustas. I have ordered heated apparel from another company. The item arrived very quickly. Unfortunately, it did not come with a battery. It came with the battery box, a USB C to A charging cable, a wall charger, and the manual for the battery. I reached out to customer service, and a battery was shipped. The process from reaching out to arrival of the battery was about a week. It could have been faster, but communicating via email can take time. So, no real complaints. The item now works great, and I am happy I purchased it. I would purchase another item from Venustas in the future.

Great people and love their customers. 2 years ago I purchased a very nice heated jacket for my wife whom is always cold. The button had stopped working recently so I contacted the company to see if there were parts and a way I could fix it knowing it should be out of warranty. Customer service was top notch and worked with me through out. In the end seems that there was no way to easily fix it so they offered me a new jacket for the cost of shipping. HOLY SMOKES......this is something I did not expect. Thank you Venustas for treat your customers like they are human and for making great quality products.

I had an issue with a jacket that I was given as a gift. There was a problem after the warranty expired; however, Venustas' customer service team (Samantha in particular) responding quickly, efficiently, and pleasantly and handled the issue to my great satisfaction. This was a refreshing experience and I couldn't speak more highly about Venustas' customer service.

I’m a senior and am outside for hours in cold weather either working or walking a dog. I do have good boots and socks but still my feet still got cold. After an incident of nearly freezing, I did research on heated socks. I liked Venustas features; full bottom heat, quality material (50% cotton, 30% Coolmax), can’t feel the heater wires and good battery life. Wow, what a life changer! Worked so well that I bought a 2nd pair to have spare batteries and dry socks ready all the time. After wearing a pair, I roll them inside out to dry over a furnace vent. Batteries have indicators to indicate power available. I run mine empty and fully recharge them to maximize battery life. Batteries heat for hours. Easy to adjust the heat level with a switch on outside of sock. I adjust the level often as my activity level changes. Another great thing is Venustas Service. I had a few intermittent failures on one sock. Was able to quickly reach a real person that was helpful, several times. They stood behind their product and solved it. Great customer service is rare :)

I submitted a 1 star review. Trying to reach customer service was awful and the people I dealt with didn't know the product nor were they helpful. After submitting the review I was called by the company the next day. The new rep was very responsive and helped me with my return and I order other products from the company. They have gone out of their way to make my experience good. I think they may out-source their customer service at times and I had a bad experience. The products are very high quality and I am very satisfied now. This is how a company should respond and they did. Thank you for being constructive to respond and get me taken care of; that is all I can ask.

The vest I got is nice. Works great! Battery is long lasting. When I had an issue with my original order customer service took care of the problem. They were very friendly, and responded quickly through the emails.

Myrr helped me change my order to correct size after my order was submitted.She continued to check in with me to let me know the shipment had been changed and continued to contact me regarding updates right up till delivery and beyond. Outstanding customer service. I hope the products are equally impressive.