Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
86 reviews
Venus et FleurSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Venus et Fleur eternity flowers are luxury florals that can last more than a year with proper care. Our expertly handcrafted arrangements are made to leave a long-lasting impression on the hearts of your loved ones. These arrangements are perfect for a wide variety of events, including anniversaries, weddings, birthdays, Valentine’s Day, Mother’s Day, and any other event that needs a touch of luxury.
Venus et Fleur (venusetfleur.com) has 86 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
86 approved reviews, newest moderated first
BUYER BEWARE: terrible customer service!! Received my arrangement with broken stems and they did nothing about it when brought to their attention. Waste of $399! Husband has given me prior arrangements and I’ve never had an issue until now. Will no longer purchase from them.
By SP
Bought from them after seeing Kim K showing them off. What a scam definitely not worth the price. You can buy the same thing from other brands for 1/4th of the cost...
By Edward H.
Response from Venus et Fleur· Sep 6, 2024
Hi Edward, we're so sorry to hear that you're not happy with your arrangement. We try to be as transparent as possible with all aspects of our arrangements by providing detailed product descriptions including the rose quantity and size of the product, as well as by providing multiple images for you to view when choosing your arrangement which often times include lifestyle images for size reference. Our team works diligently to ensure we are providing the best quality flowers to our customers. If you believe that your arrangement is not up to quality standards, we highly encourage you to send us images to [email protected] so our team can review and assist you as quickly as possible! Again, we sincerely apologize for any inconvenience that you faced with your order.
I placed an order for flowers for second day delivery, a birthday gift. Order 830449. The company that they hired for delivery lied about the delivery that they were received and that I signed for them when I was 90 miles away! I called Venus Fleur to tell them I did not get anything. They said they will open an investigation! That’s not my problem. I had to call several times. They said they will get back to me, but they didn’t. So I called the shipping company, a division of UPS. The driver hanged up the phone on the supervisor. Probably quit! Aha. ! So I called Venus et Fleur again for the 100 times to update them and they said they will open another investigation. I said I just need my damn flowers that I paid 900 $ for. Finally, they said they will replace them, but nothing shipped. They promised a replacement 2 times, but no flowers ever came. So I asked for a refund! They said no refund unless there is an investigation! Horrible customer service. I used them before, but I will never buy from them again. I will have to contact my credit card to fight the charges
By mike S.
Response from Venus et Fleur· Jun 13, 2024
Hi Mike, we are so sorry to har about this experience. As the delivery service is affiliated with UPS and they are delivered directly from our warehouse, it is not common for us to see packages go missing and we are required to file a report with UPS. I completely understand your frustration regarding the delay with the replacement. Viewing our notes, it does appear that our team was able to issue a replacement but it was requested that we refund the order instead, in which case our team did send a return label for the package. At this time with the chargeback open, our team is not able to proceed with any further action until the case is closed. We apologize again for all the inconveniences you faced with your order.
Displayed my flowers on my dresser. The chemical that’s help preserve the flowers. Stained my dresser. When I contacted Venus, the customer service did not care. They wrote me an email how to care for the flowers instead of caring for the damage they caused. You would never think flowers can stain and remove paint from a dresser.
By Albiona R.
Response from Venus et Fleur· Jun 13, 2024
Hi Abiona, we are so sorry to hear about this. The roses do undergo processes to both preserve them and give them their vibrant color. Unfortunately, this can possibly cause marks on surfaces which is why we advise in the care instructions that are included with each arrangement, to not place the roses directly on any surfaces. We are truly very sorry for this.
Worst company ever flowers turn brown and fall off before the year and I made a mistake in buying my $500 and I call back to cancel a second after order and they told me I can’t cancel how dear they take your money that fast terrible company now I am stuck with flowers I tried to cancel before that were even made I have the picture to prove it
By Fran C.
Response from Venus et Fleur· Feb 20, 2024
Hi Fran, We are so sorry to hear that this was your experience with your order. Unfortunately, we are unable to locate an order by your name but we would love to assist you with this. Can you kindly reach out to our customer service email referencing this review so we can properly assist you?
I recently purchased roses from Venues et Fleur and was extremely disappointed. Not only were the roses overpriced, but they didn’t even last a week despite following all care instructions. To make matters worse, the packaging was flimsy and cheap, not at all reflective of the premium price tag. Save your money and look elsewhere for quality flowers. Buyer beware, this is not worth the investment.
By Tahji D.
Response from Venus et Fleur· Jun 13, 2024
Hi Tahji, we are so sorry to hear this. All of our florals should last for a year or longer. Can you kindly send us images of your arrangement so we can take a further look into this for you?
They refused to honor a discount code they mailed me. They told me to place my order and they would refund me since the promo code wouldn’t work. After I did they refused to do it. Very unethical, I will not order again
By Chris Z.
Response from Venus et Fleur· Jun 13, 2024
Hi Chris, we are so sorry to hear that you had difficulty with your order. We took a look into your order notes and it appears that our team honored this discount code for you. Please let us know if there is any way we can further assist with your order.
Wouldn't replace damaged display box. The box was really pretty for this particular item and the item was meant to be a gift. Customer service wouldn't allow an exchange or replacement because they said the box was only for protection during transist. This is a company that largely produces gifts -- how else am I supposed to give a single rose to someone than in the box? Box had a massive dent right over the logo, would be a disgrace to give someone as a gift.
By Hailey E.
