The Venetian Las VegasReviews of venetian.com

the Venetian we k ew does not exist anymore shocking customer care staff couldn’t care less we arrived after booking a year ago no room available this wasn’t a one off a lot of people had been overbooked by this greedy hotel the complaints coming out of this hotel was shocking people been put in conference centre in bunk beds what a disgrace security very poor prostitution openly practised on the main casino floor wow this is bad please avoid

had room that was so smokey wife had severe asthma attacks nobody from front desk would change or after 1 day even return phone call.we eventually had to pay airline to change flights home have yet to hear from hotel,stay away what a waste of 3 grand

great time! love the shampoo!

The Venetian at Las Vegas proved to be an excellent choice. All staff members were courteous, friendly and professional. The accommodations were all very clean and neat. The only negative issue is the lack of notice to not touch, let alone use, any of the products that are prominently displayed on top of the entertainment credenza. The refrigerator is clearly marked when you open the door, but there are no such warnings above. There is also a “no courtesy water” policy that we found to be disconcerting as the humidity is so low, out thoughts were parched every morning. 2 bottles of water per person should be offered at no charge.

Stayed here one night on a recent trip. I was able to check in early and the room was a good size and clean. The room was better then other hotels I recently stayed in Vegas so no complaints there. The hotel seemed empty but since I declined a upgrade I think I was out facing a undesirable view. The rate was decent and I felt the room rate and value was ok. The Resort Fees are what loses a star for this hotel. The resort fee was about the same cost as the room rate. Used none of the so called included amenities that resort fee includes. Just a extra money grab and I really don’t like it. Yes almost all hotels in Vegas use it but it’s shady.

"Venetian Las Vegas is known for their professional staff and superb service." This is false. I have never felt welcome here, especially on the Casino floor. This one particular table dealer, Jian, did not reflect any of the values Venetian highlighted. Jian was very rude and gave me an uncomfortable glare. Jian thought I didn't understand her mumbles but she was secretly hoping I'll lose my money and leave the table. What type of service and dealer are you hiring at Venetian? I have never experienced this type of unprofessionalism and never in my life been treated like that. This employee, Jian, was unwelcoming, even threatening and made me feel incredibly anxious and uncomfortable. The reviews about rude employees are 100% true. You just got lucky if you didn't come across any during your stay. I wish it didn’t have to come to this but I truly hope Venetian Las Vegas can be better moving forward. This is not acceptable. I hope Venetian will do a better job training and keeping their staff accountable for their actions. Until Jian's removed, I will never stay or gamble here again. Rude and employees lacking in basic morals and characters is alarming and bad for any business.

We visited The Venetian from 7/31-8-2. We upgraded to have the “full experiences”. As I walked in the room, I noticed that there was an old banner that stated, “Happy 18” and the TV would not turn on. Me seeing this old birthday banner, I obviously knew the room was not thoroughly clean or inspected even after the upgrade. Especially with current pandemic, you would think the rooms would be in the best conditions. I did not make a complaint at that time which now I regret. We checked out of our room on 8/2/2020. Left the room in the same condition it was given to us, paid our final balance and left. 4 days later I get a charge on my credit card for $1500! I spoke to their Account Receivable department because at this point, I still wanted to give the Venetian the benefit of the doubt and just wanted to clear this matter up. Until I found out why the Venetian felt the right to charge me without my AUTHORIZATION which was over a so called “broken TV” (which was already broken!). The most upsetting part of the charge on my credit card was that the Venetian did not send me an email or any type of notification on the withdrawn and to make matters worse. I got transferred to their security team and they stated a report had to be issued. The Venetian did not even make a report prior to taking the money out of my bank account over this “broken TV”. They could not even give me details on how the TV was broken. I have stayed in so many hotels in Las Vegas and never encountered this problem. I even try contacting them no reply and they never got back me on the report. I finally heard from their risk management department because I called to call them for the 4th time. From them to tell me after making me wait for almost a whole month, I need a subpoena to review my own report that I had to request because they can't send me any type of proof or documentation. Stay somewhere else, save your self the headache!

The food, ambiance and atmosphere are second to none. No questions.