Vein Clinics of AmericaReviews of veinclinics.com

this company has just been sold. as a result of this action the new company has doubled prices and you cannot contact your office any longer rather are placed into a call center. I had been a long time patient and now must find a new doctor.

The staff was great, but after a year I have more veins than I've ever had before. I put out alot of money and it took several months before my legs looked good then not even a whole year and I have more veins than when I started and all the ones that they injected are all back too. This is not permanent and that's what I thought I was paying for.

I've played soccer all my life 3 to 5 times a week and I have beaten up my legs. My sister and my mom have nasty vericose veins and yup, I inherited them. I used a service in La Jolla that stripped my veins like spaghetti which was a short term fix. I then used a company in Escondido off of Felicita that did a completely opposite treatment. Their procedure did nothing and their customer service was awful. Boom! Dr. Koo and her staff to the rescue. This time I did additional, over-the-top research and took a chance with Dr. Koo. I went in for my free evaluation and estimate. They wouldn't touch me with a 10 foot pole until they were guaranteed insurance coverage which was perfect. There's nothing worse then getting stuck with some ridiculous insurance bill. The procedures were quick, painless and it became a relationship. Yainee was always easy going in the office, she was very flexible with appointments and very helpful. I would get there at 645am for my 7am appt. and she would graciously let me in early. To top it off, I was always seen before my appoimtment, no waiting, giggity! Melissa did the ultrasound and I discovered she was my long lost sister.....not really but she always made me feel comfortable and we would always talk about anything and everything. She was 100% kickass. She did her job perfectly, communicated thoroughly and always had me talking. Dr. Koo would come on in to do her thing and explained the procedure very, very thoroughly. She was repetitive but in a good way because we all know people don't remember everything they are told. She always talked to me about every single step she did as she performed it. Wa-lah, they nuked me numerous times and I feel better than I have in years. My legs look great and the all the procedures were flawless. Wearing compression socks became a fashion state for me, lol, because I was faithful with wearing them everyday. They never treated me differently even after my procedures were done and I did some follow ups. It was always good to see them when I came in. There's a reason they have a 5 star rating, they are on top of their game, all of them. Trish worked on me only 1 time but she was very kind, respectful and just like Melissa, had a seemless abiltity to chat and make you feel comfortable. You're crazy, like super crazy if you pass up this professional people. I highly recommend them, even to my worse enemy.

Staff is wonderful, but they are forced to overbook appointments by the owner. My appt for a procedure was at noon. I wasn't seen until 1:15 after waiting in a cold room half dressed for 45 minutes. Staff indicated they get a lot of the same complaints, but they are forced to overbook appointments by the owner.

Have been mostly happy with the treatment until now. I technically completed treatment in both legs in October, was to go on for six month follow up on March 2023, received a notice that the doctor that treated me is no longer there and I needed to reschedule. I just called to reschedule and was informed they are only at this location Tuesday-Thursday! I am off on Mondays and Fridays! I will take a day off work and reschedule the follow-up, but I’ll be taking my records and moving treatment elsewhere if additional services are needed. Lesson I guess is to be careful of a chain type practice, things are likely to change quickly, more staff turn-over and they may not fit your needs down the line.

My second review. VCA has essentially accepted and stolen my insurance money & money out-of-pocket. Scans we're performed prior to treatments & they collected the money from my insurance. But treatment following insurance approved treatments have been cancelled in Flower Mound, TX and Southlake, TX. I paid out of pocket for sessions that I cannot schedule because I have not had the proper follow up from my ablation - I have not had proper follow up because they keep canceling every appointment since September 30, 2022! I have requested a refund but cannot get anyone to call me back. Since new management back in August, it has been a nightmare. I've filed now three complaints with the BBB and nobody has responded. Ironically now that we are about to start a new year, the insurance money that has been paid (over $5400) would all need to start over on the new year if I was dumb enough to return. Not to mention the $600 I have paid out-of-pocket. The Regional Manager, Julie, will not return a phone call or help. If you can get ahold of her at 847-707-7851let me know! This is entirely unethical & fraud.

Very unhappy. Went for a third treatment which I previously paid for and they wanted payment again. I already prepaid. Office had no staff, a “doctor “ re- took all my information again. Company was supposedly bought by another. Very shady even though my previous doctor was present. I left- no more treatment, my phone calls to book an appointment were questionable as well. I overheard the “doctor” stating she was not sure which rooms were clean.

I have been trying since September to get in to see a doctor at this clinic. The appointment in September was cancelled with only one hour notice and the second one for October was cancelled the day ahead. Now they want to move me to the end of November. Their website does not actually let you fill out new patient paperwork and no one can help you when you call. So I have decided it must be a sign to go somewhere else. What a disappointment!