Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
71 reviews
VeikousSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2017, Veikous is dedicated to delivering high-quality products at competitive prices. We design and manufacture backyard and garden supplies to provide you with the ultimate outdoor living experience.
Veikous (veikous.com) has 71 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
71 approved reviews, newest moderated first
Quick delivery. Have not assembled yrt
By Linda
Response from Veikous· Feb 4, 2026
Thank you for choosing Veikous. If you encounter any problems during assembly, please feel free to contact our customer service team[[email protected]]. Happy assembling!
I don't understand why your reviews are so low. Your product is a 5 star. Keep up the good work.
By Rupert K.
Response from Veikous· Feb 4, 2026
Your recognition is invaluable and will motivate us to continue upholding our commitment to quality and service. Thank you so much for your five-star review!
I purchased a cedar poly greenhouse. It was easy to install and works well. The issue is customer service. I want to purchase a replacement roof panel (no damage, I just want a spare). I spoke with customer service (seems to be off-shore). They told me to contact the 3rd party store where I purchased the unit. I told them the 3rd party directed me to contact veikous as they did not sell replacement parts. Cust. Svc then told me that they could get a replacement part if one was damaged (required a code located only on the shipping box which has been recycled) but could not provide a spare if I wanted to buy one. I was confused to say the least. The Cust. Svc. person kept repeating the same statement with no other options offered. I was very disappointed in this level of customer service. I will not recommend this unit to anyone due to the extremely poor level of customer service.
By J. H.
Response from Veikous· Jan 27, 2026
Dear customer, we sincerely apologize for the inconvenience and frustration this has caused. We fully understand your desire to purchase a spare roof, but sorry that we do not currently sell the components separately.
We bought the family three reindeer set, put it together and they never included the power cord in the box. Now I’ve been going back and forth with the company for a week trying to get a cord and adapter shipped and now “they are out of stock”. This experience has been horrible and wish we would have just returned it
By Crystal
Response from Veikous· Jan 27, 2026
We're deeply sorry for the long wait, this is not the experience we ever want our customers to have. Due to the end of the Christmas season, the reindeer sets have been sold out. The factory needs additional time to prepare these parts. We truly regret the delay this caused and appreciate your patience.
I purchased VEIKOUS 6 ft. 3D Post Light Outdoor Christmas Holiday Yard Decoration Cool White LED and VEIKOUS4.5 ft. 3D Reindeer Family Outdoor Christmas Holiday Yard Decoration Cool White LED through Home Depot to Decorate my front yard. Now,as you can tell it says Yard Decoration. Well, after care inspection of the electrical connections on both products they are not weatherproof. Small Electronics connectors that connect the LED lights to each other are not weatherproof. They connectors that you’ll find in enclosed Electrical components. There are no weather sealing on these Connectors to keep the environment out. However, luckily for me I also purchased a 2 year warranty with Allstate through Home Depot. So, if these two Yard Decorations doesn’t work because of bad workmanship l am covered. Lastly, if you do decide to purchase one of these yard Decors please make sure you purchase a warranty with them.
By Dennis M. B.
Response from Veikous· Jan 27, 2026
Thank you for your detailed feedback. The Christmas decorations you purchased are made from water-resistant materials and designed for outdoor use. However, to ensure their longevity, we recommend storing them indoors during heavy rain or extreme weather conditions. Please rest assured that if there are any issues with your product during the warranty period, we are happy to provide free replacement parts. Feel free to reach out to our customer service team([email protected]) at any time for further assistance.
DO NOT BUY THIS PRODUCT!!! I PROMISE YOU WILL BE SORRY!!! My wife and I bought this shed approximately one year ago. We live in sunny Southern California. Once it was built, we painted it with TWO coats of Home Depots "BEST" outdoor paint. Honestly, within ONE YEAR the chip wood is starting to lift and PEEL OFF!!! (I want to show this with pictures for you but, I am not having any success doing so). I am now having to buy vinyl siding sheets and install the sheets over the existing wood to hopefully stop the decomposing of the wood!!! I contacted the mfg. and they told me that my one-year warranty had expired and that there is nothing they can do!!! Come to find out, the product is made in China.
By Rick G.
Response from Veikous· Jan 27, 2026
Hi, thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've had after owning the shed for a year. Our wood sheds are designed for typical outdoor residential use, and like most engineered wood products, long-term exposure to intense sunlight and moisture can still cause wear over time, even when exterior paint is applied. That said, we understand how disappointing this is, particularly when you expected longer-lasting performance. Regarding the warranty, our policy covers manufacturing defects within the stated period, and we regret that your issue occurred outside that timeframe. While we're unable to offer a replacement under warranty, we do appreciate your feedback, as it helps us continue improving our materials and product guidance for future customers.
I purchased this Veikous Gazebo on September 22, and it was delivered on September 29. Upon opening the box, one of the main structural pieces (the A Column) was bent and damaged, making the gazebo unsafe to assemble. I immediately contacted the manufacturer, sent detailed photos (which I’ve included here), and was told a replacement part would be shipped. Nearly two weeks later, I’ve received no replacement, no tracking, and no real updates—just repeated delays and poor communication. This has been an extremely frustrating and unprofessional experience. I’m now returning the entire gazebo and losing the sale price I originally paid. Buyers beware: do not purchase from Veikous. Their customer service is unresponsive and they do not stand behind their products. Save yourself the hassle and choose another brand.
By Mrs.Kennesha
Response from Veikous· Jan 27, 2026
Hi, thank you for sharing your experience, and we're very sorry for the frustration caused by the damaged part upon delivery. After you contacted us and provided photos, we confirmed a replacement A column and initiated the process with our manufacturing partner. Replacement structural parts are prepared and shipped separately, which can unfortunately take longer than standard parcel shipments. Once the replacement was ready, we also shared the outbound shipment information with you. We regret that our communication did not meet your expectations during this process. Your feedback is important to us and helps us improve both our packaging and replacement part handling in the future. If there is anything further we can assist with regarding your return or order details, our support team remains available and willing to help.
If I could give this company 0 stars I absolutely would. I bought an outdoor swing not even 6 months ago and it is already falling apart!! This swing was about $150 and they thought a $20 refund would be understanding?! BULLSHIT. Save your time and money because their stuff is built CHEAP. Their customer service is AWFUL! Edit to add: sent an email and customer service told me no on a refund again, since it was past the warranty( of course bc I posted this last fall and they just responded on here a few days ago ). Look at all of these AWFUL reviews! There are more bad than good. This is an awful company. STEER FAR AWAY! Customer service is also a joke, thanks for no help Tracy.
By Kaylee W.
Response from Veikous· Jan 27, 2026
Hi, we're sorry you feel disappointed with your purchase. We understand that durability is extremely important, especially for outdoor furniture. Our products are designed to meet standard outdoor-use expectations, and issues within 6 months are not something we take lightly. The refund offered was a preliminary solution based on warranty terms, not our final position. We would welcome the chance to reassess your case and work toward a fair resolution. Please contact us at [[email protected]] with your order details so we can help.
