VegamourReviews of vegamour.com

Poor shipping and customer service has exhorted me to rate them and leave this review. Seeing as the company is based in California and I was having the item shipped to California, what seemed easy was in fact the opposite. Firstly there are no clear shipping timelines on the website, and even then I didn't receive my order email with tracking number, after several calls to their customer service explaining I am travelling and need it by a certain date, can they have their fulfillment centre expedite the shipping. Instead of expediting the item was not even dispatched from their warehouse till 4 days after I placed the order, and even then it was estimated it needs a further 10 days which by then I would have long left the country. Hardly good customer service. I asked them to cancel the order and refund it, but even that they said they could not do.

Do not fall for their deceiving tactics! I subscribed to lash and brow serums. They didn’t work, so I cancelled subscription through their customer service. Now I get a charge and when I contact them, they said that they just cancelled order and not subscription because I had to “reconfirm” that I was cancelling. I stayed my reason for cancelling (product doesn’t work) and they sent an email asking if I wanted to get a $10 discount for next shipment! Like why? So product will work if I get a discount. Long story short. They, again charged my cc and now after being with them on chat for hours, they want me to request a return, print label, take to USPS and wait until they ship product and I receive it, to get me a refund!!

I never like giving reviews esp if I don’t have anything good to say. I bought the serum last November as introduced to me by a colleague, thinking that it might work for me I purchased the 3 bottles which cost $137. Take note I didn’t sign up for any subscriptions.The serum didn’t work for me. I was losing more hair and wasn’t even half through the first bottle that I stopped using it. Then came Feb (after 3 mos) the time that I realized I was signed up when I saw a transaction in my bank account ( $137) I called the customer service, I was refunded and MADE it clear to cancel the subscription which I didn’t get. I mentioned why I stopped using and that I still have 2 unused bottles with me. Then came May, the same thing happened again, I was refunded the second time. I expected not that it won’t happen again, told them to remove my name in the marketing list coz I didn’t want to deal with this company anymore. Its August now, surprise, surprise there a charge from vegamour on my debit card. As I am writing this review ( August 30th) , they emailed me a return label so I can mail it back to them once I received the product, only then I can be refunded.It’s weird and suspicious coz I didn’t received a confirmation number of my so called “order” and no shipping confirmation either. The first and second time I was refunded right away. This time I have to wait as the item was already shipped last Aug 25th) without receiving a shipping confirmation letter thru email and another letter with the shipping tracking number. I am writing this to WARN you people not to make the same mistake. How do you describe a person/company who took your money without permission or ordering/buying their product?! I am so pissed , it’s stressing me out, the inconvenience they’re giving me is unforgivable. They don’t even deserve a 1 star. Late entry: I can’t even verify my identity coz it’s asking for my ID/DL/passport??These are sensitive documents. There are identity thieves lurking everywhere.

I tried the product but didn’t like the greasy look/feel on my freshly washed hair. I tried to cancel my subscription and return the products but it’s impossible. I’ve contacted customer service twice but they follow up with an email but still refuse to cancel! I’m so frustrated. It says you can manage your subscription through your account portal but it only lets you view your subscription but it doesn’t give you the option of cancelling. I would not advise subscribing because of this.

Buyers please beware of this trader. Do not subscribe to their products as you will not be able to cancel your subscription easily. You are unable to do this online and must contact their customer service team for help as they dont permit cancellations. I am not sure this is legal in the UK. I have tried the GRO serum and followed instructions closely. Applied to the scalp, on wet hair, the GRO serum dries ‘hard’ onto the hair and you can loose hair or break it in an effort to brush out the residue afterwards.

Product does NOT work, and customer service is horrible. I was not notified of a pending shipment -- in a subscription program I did not approve -- and was unable to cancel even though I was told it would not ship for 7-10 days! I saw the charge, called immediately and was told I would need to wait until the product arrived, likely two weeks from that date, until I could return it & request a refund of my $100! Total scam and unsavory business practices. All for a product that does not work.

This is a 7-month overdue review of the Vegamour Gro hair serum only. It did not work for me at all. It did nothing and I saw no changes, no results whatsoever. I am a healthy, 33-year-old woman and was using this is a proactive method to fight hair loss, as my mother has gone through it and genetically it’s happening to me too, slowly. I used the Vegamour hair serum religiously for 6 months straight. I applied it Every. Single. Day. I never missed one day. I applied it as directed and also talked to customer service to ensure I was doing it correctly. I didn’t see any new hair growth at all. No changes to hair texture, scalp health, volume, etc. either. Zero benefits. It cost a fortune and was a complete waste of money. I assume that most of the reviews on their website are filtered to only show the positive ones. Save your money and use Rogaine instead. I have seen results after four months of being on it.

This company is a scam!! Don’t buy from them. They make it impossible to return products and withhold refunds. They auto ship products to you without fair warning. I’m still waiting for their mysterious “return portal malfunction” which has lasted days and days to resolve so I can ship back their BS product. Be warned!