VEG ER for PetsReviews of veg.com

My mixed-breed dog had a swollen leg with a circular incision that wouldn't stop bleeding. I brought her to VEG, and after a 6-hour wait, they told me the leg was cancerous, and the cancer had spread to her lungs. They offered to remove the leg or put her down immediately. I asked how long she had, and they said they didn't know, but a very short amount of time. I left in tears and mourned for three days (by mourning, I mean crying non-stop). On the third day, the swelling had gone down, so I made an appointment with the regular vet. They got a blood sample from her leg, and under 10 minutes later, told me the sample was cancer-free. Her leg simply had an infection of some kind. The leg healed. Our dog is fine. When I think about how close I came to putting our sweet pup down at the advice of the careless "vets" at VEG, it absolutely breaks my heart. Oh, and I paid over $2000 for that appointment. DO NOT BRING YOUR PET HERE.

Make this place your last option if you have a dog that is sick. They take advantage of you because they know you would do anything for your fur baby. Our fur baby was in there for 2 1/2 days and they charged us a crazy amount! They are not nice and no compassion!They said, there was a low and high end of treatment. They charged us well over the high end. We finally brought our baby to our vet and she has called and followed up making sure our fur baby gets the treatment she needs. I will never go to them again and I will be telling everyone I know. They even charge $500.00 for misc. every day telling me it was in case they had to do treatment overnight and they wouldn't have to call me. How absurd! Take your fur baby somewhere else where they really care!

“I am absolutely appalled by the treatment I received at this veterinary emergency clinic. After following up on my dog’s care, I was met with cold indifference from the on-call doctor. Despite my pet being in pain, the doctor dismissed me outright, refusing to offer any guidance or referral. This lack of compassion and professionalism is inexcusable—especially from a place that charges a premium and claims to love animals. To be clear, I have spent over $18,000 in less than a year between this ER and Blue Pearl for my pet. The least they can do is act like they care. On a positive note, when I visited in early May, Dr. Tippie was my dog’s doctor, and she was, by far, the most truthful, compassionate, and skilled veterinarian I have met. The stark contrast between Dr. Tippie’s care and today’s experience is frankly disgraceful.”

I am extremely disappointed with the care my friend received at VEG ER, specifically from Dr. Casey McCabe. My friend brought her dog, Rusty, to the Carle Place location after he ate mulch and developed a blockage. This was a condition that could be treated with surgery, and my friend was fully willing to do whatever it took financially to save her dog. Instead of discussing surgery as a viable option, Dr. McCabe advised her to put Rusty down. As a pet owner, hearing that when there was still hope and treatment available is absolutely heartbreaking and unacceptable. Thankfully, my friend trusted her instincts and chose to move forward with the surgery anyway. Today, Rusty is alive, healthy, happy, and running around like nothing ever happened. I cannot understand why euthanasia would be pushed so quickly when the issue was treatable and the owner was willing to proceed with care. Pet owners deserve honesty, compassion, and every reasonable option explained to them before being told to say goodbye to a beloved family member.

It’s bad enough to have to take a pet to an emergency room, but the unexpected expense was problematic. Instead of working with me to develop a payment plan, the facility would not let me leave without paying a hefty tab that I did not have at the time. They forced me to take out a predatory loan on the spot, which lowered my credit score. They charged an arm and a leg, I suppose because they can. (The equivalent of 5 Pepcid pills was $30.) The lack of compassion at a facility like this is a sad statement. Avoid these at all cost.

We knew what was wrong with our dog. We could see it clearly in his eye, as we told them. The cornea of the eye had a hole in it, a cornea ulcer, the dog must have bumped into something. I have had this done myself. When we walked into the large over priced building; they offered "free" snacks and drinks twice. Took a long time getting to us.... many (many) extras walking around the place. A good doctor has one assistance maybe two, in other words a bit too many in my option. So the California Spa look was in the extravagant fees. This should have been a quick look, test, and sent home with an ointment for about one hundred dollars. NO, No, over $450. For what?... but fringe... with a very young doctor with little field work. I was told they would refund about $120. but as the over $450. fee was taking out of my acct immediately, there has not yet been this drop in price credited to my acct. I had to call to get them moving on a refund. An associate came over with a board and charged me before treating the dog. They would know what this cost would be, which shows less experience on their part. They also did not put the first dose of the medicine in his eye. No, sent us home to do it ourselves. Please find yourself another place to take your dog. The prices are not worth this place. Did they treat the dog's problem, yes. but you may save a few hundred dollars.

I never would I have thought that I would have the experience I did at VEG when I had to bring my other dog in who had unexpectedly passed at home after his primary vet had closed for the day (Thursday 4/23/26). I regret not taking him to any other emergency animal hospital for his end of life purposes. I called the Georgetown location initially as I was in a state of panic (he was ten plus years old, I adopted him in December 2025 knowing he had a heart murmur and was also deaf. He was brought to DC by who saved him from a kill shelter and he was very loved) as he had simply collapsed on the dining room floor and passed away immediately - traumatizing to say the least. The woman who answered my call at the Georgetown location was helpful and she gave me the phone number to the closer location to me - H Street. Once we arrived, I called the phone number to let them know we were there as we needed assistance getting him inside (they were aware of this and instructed me to call upon arrival). I was outside of the door watching my phone call go unanswered as my mother, a retired vet tech, and brother-in-law waited at the car with my deceased boy. After a dozen rings, my call was answered and they informed me they would get a stretcher and meet us outside. They were prompt in getting him from the car without any further communication. I followed them into the building and they took him into a room and immediately left. I sat there with his body wrapped in a blanket on the table/stretcher until another person came in. I was handed a clipboard and told to fill out the paperwork and once complete, to ring the bell and they would come back in. There was NO introduction. No asking of his name or what had happened. No care whatsoever about who he was or how he passed. I, devastated and distraught, offered a bit of his story up and it was dismissed rather quickly. The paperwork was taken and I was told to go up front and pay. My dog left there on that table wrapped in a blanket like a heap of garbage. Nobody, not one person, introduced themselves to us. Not a single person took the time to show any sympathy or interest in us or my dog. They never uncovered him to take a look, they never touched him, nothing. Not a single person took the time to explain anything or offer any kind of condolences. It was the most ingenuine, harsh, impersonal and downright disturbing experience I have ever been a part of. The hospital had doctors on the floor and no other animals were in sight. I am not saying that there weren't any present or that there weren't vets and/or vet techs tending to other patients - but I am saying that there was absolutely no reason whatsoever that my dog and I received little to no attention or interest. The entire thing from the moment we walked in to the minute we left was no more than 10 or so minutes. It was disgusting. Furthermore, in ALL of the times I have had to take my past dogs in for their end of life moments, I have always received, at the very least, an email or automated text offering condolences on the passing of my animals. All were always followed by a card or note of some sort. I chose the communal cremation, as I always have, and am extremely disappointed in the lack of follow up after trusting VEG with my boy at the end of his life - which was not much to expect given the horrible and disturbing experience I had when choosing VEG for my dogs end of life cremation and carry. This is not the place to go if you want someone to care. It was nothing more than a monetary gain for them and it was truly disheartening and extremely upsetting in every way. I will never recommend VEG to anyone - not for primary care nor end of life services and I can certainly guarantee that I will be in touch about my experience with the right people and organizations in an effort to prevent anyone else from having to say goodbye to their beloved pets the way I had to at VEG. I am unwell over the entire experience and I will be very vocal about it to the right people. I discourage anyone from choosing VEG.

Over seven day period. These people watched my dog die. They did nothing to help her. Yes, they charged $5000 to do blood test and x-rays and tell me what’s wrong but they did nothing to save her. These are greedy psychopaths the young kids that work there can’t save a pets life. They’re young and clueless to add insult to injury they lied and blamed me save your money go to your vet. These people running this shit show are psychopaths.