Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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575 reviews
Vector SecuritySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 298 reviews with 5 stars · Clear filters
Agata Garske was awesome... Thank you so much...
By Laura
Response from Vector Security· Oct 18, 2018
Thanks for your compliments about Agata. We're glad you are happy with the service you received and we look forward to continuing to serve you.
Timely courteous service. Immediate return for problem that developed following routine service.
By Robert B.
Response from Vector Security· Oct 18, 2018
We’re glad to know you are happy with your service. Thanks for your feedback and have a great day!
Professional service- many things installed as needed. We have systems installed at two homes. Feel very protected with the smoke alarms, cameras, and door bell on remote app.
By Luvenia R.
Response from Vector Security· Oct 18, 2018
Thank you for your kind words. At Vector Security, we strive to provide exceptional customer service and we're happy you're experiencing it in action!
I have Vector Security in my home and business and it works great! Love the app on the phone that allows me to arm/disarm, control lights, lock/unlock the door, and view my cameras!
By Jeremy L.
Response from Vector Security· Oct 18, 2018
Thank you for your kind words. At Vector Security, we strive to provide exceptional customer service and we're happy you're experiencing it in action!
While it took a long time to register our account into the system due to an internal error with my email address, Agata Garske, the administrative assistant, worked with me and the IT department to resolve the problem. She was there for me from the beginning , answering my questions and following up to make sure everything was corrected. She did it !!!! and now I can only say Thank you Agata, you did a great job!
By maria R.
Response from Vector Security· Oct 18, 2018
Thanks for your compliments about Agata. We're glad you are happy with the service you received and we look forward to continuing to serve you.
Our service tech, Don, was wonderful to work with and both helpful and knowledgeable! In my opinion, you can't go wrong with Vector.
By Teresa G.
Response from Vector Security· Oct 18, 2018
Thanks for your compliments about Don. We're glad you are happy with the service you received and we look forward to continuing to serve you.
I had a great overall experience with Vector Security. I wasn't surprised as I have used their security products and services for other homes I have owned over the years with similar success. They offered the best technology for what I needed, and the installation was professional and per our agreement. Their customer service is outstanding, and I know their monitoring service going forward will provide me great peace of mind.
By Andrew L.
Bill H. went above and beyond in trouble shooting and figuring out what was wrong with our alarm system which was complicated. So that we could have a peace of mind knowing our home was protected by Vector Security. Thank you
By JAMES AND DIANA H.
Response from Vector Security· Oct 16, 2017
James and Diana, Thank you for your kind words. At Vector Security, we strive to provide exceptional customer service and we're happy you're experiencing it in action!
