great
timely and professional
By BRIAN E.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
575 reviews
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Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 298 reviews with 5 stars · Clear filters
timely and professional
By BRIAN E.
We've had the system for three years and have no complaints. The customer service reps are polite and knowledgeable on the phone, and the service techs arrive when they say they will and complete the service call promptly and thoroughly.
By A. G. B.
Vector employee came to my house to fix a problem with the main control panel. Also while here we had one sensor that needed a battery replacement and he went ahead and replaced all the batteries in all the sensors. Very friendly and helpful! Outstanding communication skills!
By MILLARD CURRIN J.
called me to let me know that my system wasn't tested in 6months. We tested the system and she called back to say everythjng was ok
By MR & MRS JERRY V.
I've been doing business with Vector for several years and I have no complaints. I started with service at my business, then I switched my home, rental property and second business location to Vector. I have and will continue to recommend Vector to others! Satisfied customer!
By AVA ALSTON B.
I had Vector install an alarm system in my home when I first moved in. They put in motion sensors as well as contact sensors. The Vector Security staff took the time to teach me how to use my panel/system controls and answered all (and there were many) of my questions. About two months after the installation my home was broken in to. The motion sensor that Vector Security installed in my basement went off and alerted the police. The police were here within 2 minutes of the initial dispatch. The alarm system going off kept the intruder(s) from being able to steal anything. Since the break in I have had another technician come out and add more sensors to my security system. I feel very confident that if anyone tries to get into my home again Vector will keep them out even when the locks and my two giant dogs aren't enough of a deterrent! If I hadn't had such a well thought out and installed alarm system the intruder(s) could have done damage or worse (in my opinion) hurt my dogs. I am very grateful to Vector Security and would recommend them to anyone looking for a security system for their home! There product as well as their customer service is top notch!
By Dena F.
Alarm system provides peace of mind for the entire family; whether home or away from home.
By ALEASE O.
We just installed our first video system into our facility. Our salesperson Mike walked us through the process since we knew nothing about this type of equipment. The price was very competitive and installation was a breeze. Rich installed our system and did a great job with setup. I would not hesitate to recommend Vector for your security needs.
By Mark