Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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575 reviews
Vector SecuritySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 298 reviews with 5 stars · Clear filters
Mickey is my contact, knows precisely My individual needs, a real professional & Vector a Great value. best on market & total dependability making one fe secure. Mrs McK
By Judith M.
Whenever my alarm was set off vector (CSA)Customer services agent was calling to make sure everything was ok and safe in a timely manner.
By Robert G.
I have worked with Vector for years; the latest on a 54,000 sf Skilled Nursing Facility. I know when I give them a contract for Fire Alarm or Door Security that I can count on a complete, coordinated, code compliant system. I value that highly in today's bid environment.
By Thad V.
Mickey is a master of sensor placement. I really liked the way he explained the security logic for the placement and effectiveness different sensor types to be installed. Roger, the installer, was very professional too. His installation techniques were neat and clean with a minimum of disruption. Mickey and Roger are the face of Vector for us and you couldn't have pleased us more. Thanks for a great job!
By Gary K.
We had a Vector home security installed in our new house. The salesman from Vector explained all of our options and help us decide the perfect system for our home. Vector was very professional in the installation and helpful in learning the product. We couldn't be any happier with our choice and I would strongly recommend Vector Security to any who ask.
By Brad R.
We are a property management office and utilize security monitoring for our tenants and vacancies with Vector Security for many years. The local office and their staff have met our requests professionally and in a timely manner.
By Diana W.
I have been a Vector customer for almost 20 years, having Vector security systems installed in 5 houses. The installations have been impeccable but more importantly, the service is exactly what anyone would want to feel totally secure in their home. I have recommended Vector to others and I will continue to do so.
By Susan L. A.
When we decided on a security system we did like many would do and called everyone that we found in the yellow pages for pricing etc. What sold us wasn't the price or the equipment it was the sales rep contacting me in the evening after he and I had already talked and asking if my wife had any specific questions/concerns he could address with her. Steven, our rep, did this on his own time and that added touch of customer service is what makes Vector Security who they are! The service didn't stop there... Steven stopped at our house during the installation to confirm the technician took good care of us and once again addressed any questions/concerns. If you are in the market for a security system contact Vector Security. The product is well worth the money and their customer service is top notch!
By Adam F.
