Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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575 reviews
Vector SecuritySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 298 reviews with 5 stars · Clear filters
A very good experience 6/23/20 with Trey at the Tallahassee office. He patiently walked me through a complicated check on my security system over the phone. Everything was resolved efficiently.
By LINDA E.
Response from Vector Security· Jun 24, 2020
Thanks for your compliments about Trey. We're glad you are happy with the service you received and we look forward to continuing to serve you.
Love your service...I feel so safe with you and when I leave the house I feel confident that it is safe and secure...Thank you so much.
By JANET SUE F.
Response from Vector Security· Jun 24, 2020
Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.
I accidentally opened the window before turning off security system. A Vector Employee was on within 10 seconds and asked if everything was okay A verified who they where speaking to and asked for security pass code My Husband and I where very impressed
By Arlene B.
Response from Vector Security· Jun 24, 2020
Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.
Dexter was very helpful, and understanding of our situation. Dexter was very thorough, and explained everything perfectly.
By Dean L.
I would recommend Vector to anyone that's looking for alarm system. I really appreciate technician "Dexter". I always asked for he to come do my repairs. He goes above and beyond to satisfy his customers. He makes sure that everything is working properly before he leaves. Always suggests more things that we as a customer can do to protect our homes. Good Job Dexter.
By Beverly W.
Response from Vector Security· Dec 3, 2019
Thanks for your compliments about Dexter. We're glad you are happy with the service you received and we look forward to continuing to serve you.
Great job thank you!!! Joanne
By Joanne G.
Tony always does a great job. I was not onsite when he arrived but he was able to follow my instructions in retrieving the camera from my office and taking it to the correct spot to install. When I arrived at work and turned on the VMS the camera was up, working and the view placed perfectly. Tony is one of the best installers I’ve worked with over the many years I’ve been in charge of the camera security system at Pilgrims Nacogdoches. Please give Tony my Thanks again.
By Charlotte D.
Happy Customer The technician, Jonathan Burton was early for a previous appointment and called to asked if this suited my schedule! On a second visit when installing new products he did an excellent job. Very professional and knowledgeable. He even fixed a problem that came up the previous day that was a quick fix and instructed me on a method to handle it should it happen again. I’m very pleased with the work, service and highly recommend them
By Karen
