Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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575 reviews
Vector SecuritySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 298 reviews with 5 stars · Clear filters
We have had Vector for three years at present. This is our second system, and it protects our new home. Prior to that, at the old address we had ADT. We feel more secure now as this system was installed as the home was being built. So every window and door is under Vector's watchful eye. Unlike ADT which covered just the doors. So when you hear the commercials, remember, you do have choices. Our's is Vector.
By JOHN & GERRY K.
We are extremely happy with our service from Vector Security. We now have a new upgraded system with the ability to use all activities with our smartphone. Individuals putting in the new system walked us through the system and were extremely helpful regarding providing details of the service.
By JAMES L.
Top notch people and knowledgeable support. Online website could stand to be streamlined. Now, it has several steps to accomplish simple "Bill Pay" operation.
By Sidney K.
We are very satisfied with the service Vector Security provides. They call us when they see an alarm and assist us in solving the problem - normally a battery or accidental door opening when the alarm is set. They are very prompt in call us or our contact numbers when an alarm sounds and no one is at home. We would recommend them to any of our friends and neighbors.
By Tim and Brenda D.
I have had nothing but good things to say about Vector, the best in home security!
By GARY M.
Vector has always been easy to work with. They installed a reliable system and their customer service has been great.
By ALEX S.
Vector Security consistently delivers exceptional service and we are happy to have them as our Home Protection company.
By Gwendolyn & Glenn J.
Vector Security does a great job in responding to alarms. I appreciate an email each time the system is armed or disarmed.
By BRUCE M.
