Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
575 reviews
Vector SecuritySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 298 reviews with 5 stars · Clear filters
Installation/setup was a breeze, the Vector representative was very knowledgeable and answered all our questions - made himself available if there's ever any issue. New to the service (~3 months in) but it's great so far. Thanks!
By A. S.
I have been a Vector customer for years. No complaints here. Excellent customer service. Excellent technicians. Excellent hardware. Confident that there is always immediate response to any situation.
By Satisfied Customer in the C.
Vector security has been on top of every false alarm we created! They are very timely and have been very dependable.
By GROVER F & MELISSA S.
The app works great. They've been responsive and quick to call anytime my alarm has gone off (usually set off by me or the kids)!!
By Angela
I have had no issues with my system...customer service is always accurate and helpful...i would recommend their system to my friends and family
By Andre B.
Customer service rep spoke to me & resolved problem on phone. What a do not like is the up charge if there is problem where somebody has to come out to fix your equipment. My alarm company in New Jersey does not charge me when they have to fix their equipment .
By BERNIE P.
We loved how no matter what, Vector would not show up on our door step, unless we had prior knowledge. They provided an immediate response when our house was broken into and helped scare off other security companies. To be clear, home break ins went up in our neighborhood and if it wasn't for Vector, we would of lost a lot more. My wife and I look forward to signing back up with Vector, when we move back into their area.
By BRYCE H.
Good rates, good customer service, rarely need to contact them for anything, response time always quick.
By BELITA C.
