Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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575 reviews
Vector SecuritySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 298 reviews with 5 stars · Clear filters
We recently upgraded our system and we had the best experience with the Vector Technician. He was patient, thorough, knowledgeable, focused on our real needs, competent and at all times extremely pleasant. Now, that is a rare experience these days! Thank you for sending Peter!
By kathleen
Very responsive and knowledgeable consumer tech helped me. No house call needed.
By Chris K.
Vector is a good solid company. The service is great and prompt. We are very pleased with Vector keeping our home secure while we're at home and away.
By Karl Harrington S.
From sales through install... Seamless! Thank you for meeting our needs and being willing to meet us where we are...
By Toinette S.
Very professional & fast services!!! Thank You!
By BELKIS E.
I have been a customer of Vector Security for 18 years. Their Customer Service Representatives have always been helpful and responsive to all of my needs. Service appointments were scheduled with minmal wait time and the Technicians were very knowledgeable and professional and ensured that everything was working properly before they left my home. The Monitoring Station has always been proactive in notifying me of low battery signals, etc. Vector is a quality company and I would highly recommend them to anyone in need of a security company.
By Jacqueline J. I.
We've been using Vector Security as our home security system monitoring service for about 2 years now and couldn't be happier with the experience. Our house had a pre-existing hard-wired alarm and smoke detector system and they were able to make use of all of the built-in sensors; they just upgraded the control panel and keypads and replaced the smoke detectors. Their Alarm.com-based home automation products have been amazing and very easy to use. We can turn on and off our alarm system, monitor our security cameras, and open our garage from our cell phones. Vector has been great. They're very quick to respond when we've called them and the service has always been excellent.
By ANDREW S.
I did an upgrade recently. The technician was there when he said he would, did a great job and schooled me on the changes that were made. I would recommend Vector to everyone.
By Arland W.
