VCA Animal HospitalsReviews of vcahospitals.com

I was 10 minutes late and they wouldn't see me till 1 hour .5 later and wait with my 16 yo pup in waiting area????? unacceptable!!!! long traffic commute, no other patients, no one in reception area ,no cars in parking lot guess the vet was showing authority , who's boss???

I’m made an appointment with VCA for my puppy. They were offering the free first exam and my puppy was ill so I figured why not try them out plus they were close to my house. When I got in there, the receptionist was so unpleasant. She spoke in a condescending tone. Frowned the whole time and was pretty rude. I will never go back there.

Long wait times for it to be an urgent care or hospital. Especially for anxious dogs. terrible service and customer service at reception need to stop being so rude. The staff at the actual doctors position as well.

I have been going to the VCA Forest lawn for 11 years and 8 months with my little Havanses Bilbo who sadly passed away yesterday due to acute kidney failure. I am upset since all the visits and blood work did identify liver issues and a mention of kidney issues 5 years ago, I feel that all the monies spent to ensure my little had the best care it became more of a concern to pay monies for teeth cleaning that his kidney issues. He had blood work in March of this year showed liver issues but no other issues. Since Kidney issues were noticed 5 years ago no monitoring was ever done since. This is unacceptable since this kidney issue was serious and in all the medical checkup this was missed completely and was on his record. Something this important MUST be one of the important issues over the 5 years the vet should have been monitoring year at least. After blood work all I received was medication for his liver and that he needed teeth cleaning and sedation. This started to make me suspicious and was seeing other avenues to teeth cleaning without sedation. The purpose of a Vet is to care for my pet not Profit and this Vet ( I forgot his name), knew I would pay anything for my puppy instead my little boy was suffering in silence and died in my arms yesterday. Care from the beginning of the Kidney issues may have extended Bilbo’s time or made the little boy more comfortable as well as letting me aware that the level. Bilbo’s blood toxicity was off the charts and in no way should have been missed since it was on his records. I paid for nothing and lost a Friend to greed.

I brought my cat to the VCA Animal hospital in Fremont, Ca. My cat had a very bad urinary tract infection. He could not pee and he was very bloated. The doctor did nothing useful but give him medication, over charged me with x-rays, and had me sign some bogus one year contract that I am still paying for that still didn't cover any other treatment that was helpful for him. Also, when I would call her office to tell them my cat was still suffering, they didn't return my calls. I was forced to pay out more money with care credit and take him to an emergency vet who actually helped my cat. Don't go to VCA Animal Hospital in Fremont, CA.

On the night of July 15, 2026, we brought our beloved 15-year-old dog, Maile, to VCA Oso Creek for humane euthanasia due to acute respiratory distress caused by lung cancer. The staff insisted on removing her from our arms to place an IV catheter in the back. Before taking her, the staff explicitly and verbally assured us that she would not be given any medications or sedatives while separated from us. Predictably, separating a fragile, terminal dog from her owners in a crisis caused her panic and respiratory symptoms to escalate. Instead of returning her to our care to calm her, the clinic chose operational efficiency.Upon requesting Maile’s official medical logs, we discovered a shocking contradiction. While out of our sight, Dr. Allred immediately administered 0.2 ml of IV Acepromazine—a potent tranquilizer—without our knowledge or consent. When she was finally returned to the room, she was completely unresponsive and profoundly sedated. We actually thought she might already be dead. Because the clinic lied to us about the medication, my wife and I were stripped of our final conscious moments and a shared goodbye with our companion of 15 years.They managed the clinical side of her transition, but completely failed the human side of it. If you choose this facility for end-of-life care, be aware that their backend workflow takes priority over honest communication and your final peace of mind.

I went to VCA Central Exoressway Animal Hospital in Dallas. I was referred by Operation Kindness due to my adopted dog has heartworms. They kindly pay for it. Wonderful organization! Long story short, I went in for my dog’s first shot 7/17/26. I went to pick her up and as soon as I walked in the receptionist said I owed $368 for the parasite med. I told her the tech set me up on a subscription for $28.44 in a previous appointment. She said, it’s not showing up in the system? I said, sorry, but I did it and I’m not paying in addition, when I already did it. The tech I did it with said it was done, no worries, I’d receive my first dose by 8-1. That was done. As I waited on the couch this woman comes out arguing that I hat not done it, if I had it would be in the system. She was saying I was lying, and went on and on that if it was done it would be in the system! Geezzz,..I didn’t set it up, so they were throwing me under the bus for the tech that didn’t get it done correctly. I couldn’t get a word in she was so mad! I thought and tried to say, let’s wait till that tech is back Monday, because she was off that day, and deal with it then? But no way! I asked to speak because I couldn’t over her yelling, and she said, NO YOU CANNOT SPEAK! I asked for my dog, and as I was walking out she yelled, YOU’LL HAVE NO FURTHER TREATMENT FOR YOU DOG WITH VCA! So, I have a dog under heartworm treatment that no longer has a Dr. I called VetSource the next day only to learn that the subscription was started, but not completed. So I was accused of lying and not doing the parasite med when it was actually THEIR fault. I spoke to the Dr there on Monday who was was really nice and asked who that woman was that yelled at me? She said she was someone who worked in the back of the clinic. I asked her if she had any authority to discharge me and tell me my dog couldn’t get treatment. She said, no. Everyone I talked to said that woman should be fired, but I spoke briefly to the manager who wasn’t there during all this and she was very passive about it. Nothing was done. Just a , sorry you had a bad experience. Not very sincere, to be honest, but I was still nice to her because I knew they fed her whatever they wanted to fit their motive, etc, for what happened. I’ve reported it to Operation Kindness and tried to reach VCA headquarters, with no return reply. No surprise. Just don’t go here. Money is more important than truth, or you dog’s treatment in this clinic.

Dr Kennedy is incompetent , uncaring and dishonest. Additionally, the clinic's rates are much higher than any other vets in the area.