Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
435 reviews
Vault InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
435 approved reviews, newest moderated first
Quick response and appointment setup by the Claims Representative resulting in having my windshield replaced within a few days.
By Gail
Response from Vault Insurance· Oct 9, 2023
Thank you for sharing your feedback with us, Gail. We are happy to hear your experience with our claims team was quick and seamless!
Delay in receiving the payment
By Roberto
Response from Vault Insurance· Oct 9, 2023
Roberto, we're sorry to hear your payment took longer than anticipated. We take pride in delivering our customers excellent service, so if you have any other concerns or questions about the process, please reach out to us.
Quick and easy windshield replacement process
By Todd C.
Response from Vault Insurance· Oct 5, 2023
Todd, thank you for taking the time to share your feedback. We're glad to hear your windshield replacement was quick and easy!
They are truly interested and available to assist with any problem or concern one may have
By Marcia B.
Response from Vault Insurance· Oct 1, 2023
Thank you for sharing your feedback, Marcia. We take a lot of pride in our team here at Vault and are pleased to hear that you experienced professional service.
Agent was very knowledgeable and pleasant to deal with. Very helpful in finding a body shop to do repairs away from our home!
By MICHAEL N.
Response from Vault Insurance· Oct 1, 2023
Michael, thank you for sharing your feedback with us. We're so happy to hear our team was helpful and knowledgeable.
Very poor customer service ! I would NEVER recommend anyone to use Vault for their insurance . I dealt with Theresa Guy and she was inadequate . She was extremely difficult to reach . Most of the time her voicemail was full . The CEO reached out and was very unprofessional !!!
By Patricia L.
Response from Vault Insurance· Oct 1, 2023
Patricia, thank you for your feedback, and understand that can be frustrating. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. If you have any questions, please let us know.
Great timely communication via phone & email, both with us & vendor!!
By BSmith
Response from Vault Insurance· Sep 20, 2023
Thank you for sharing your feedback with us. We take pride in our customer experience here at Vault, so we are more than pleased to hear this!
Easy appointment times and efficient technician
By Jacob B.
Response from Vault Insurance· Sep 19, 2023
Hi Jacob, thanks for taking time to share your feedback with us. We're glad to hear your claims process was efficient and seamless.
