Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
435 reviews
Vault InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
435 approved reviews, newest moderated first
Fast response times and good service
By David G.
Response from Vault Insurance· Feb 21, 2024
Thank you for sharing your feedback, David. We are glad to hear your experience was positive! Our commitment to providing exceptional service from the beginning to the end is at the core of what we do, and we appreciate your trust in us. Thank you for choosing Vault!
Vault has decided to cancel policies in this area.
By David R.
Response from Vault Insurance· Feb 21, 2024
David, we understand that a policy cancellation is never welcome news and may have caused hardship. Unfortunately, today’s market has faced many difficulties that have required a more diligent underwriting practice to ensure accurate risk assessment. It is our policy to inform our customers and their agents of the reason for a cancellation. If you have questions, please contact your agent for more details. We appreciate your understanding.
You stopped insuring our Florida primary residence.
By Susan
Response from Vault Insurance· Feb 14, 2024
Susan, we understand that a policy cancellation is never welcome news and may have caused hardship. Unfortunately, today’s market has faced many difficulties that have required a more diligent underwriting practice to ensure accurate risk assessment. It is our policy to inform our customers and their agents of the reason for a cancellation. If you have questions, please contact your agent for more details. We appreciate your understanding.
You cancelled me because of a legit claim. Shame on you. But you did pay the claim fully and expeditiously. Thanks for that!
By Lewis A.
Response from Vault Insurance· Feb 14, 2024
We appreciate you sharing your feedback, Lewis. We are glad to hear that your claim was quickly paid in full and understand that a policy cancellation is never welcome news and may have caused hardship. Unfortunately, today’s market has faced many difficulties that have required a more diligent underwriting practice to ensure accurate risk assessment. It is our policy to inform our customers and their agents of the reason for a cancellation. If you have questions, please contact your agent for more details. We do appreciate you understanding.
I believe that Vault is the best insurance company there is. From the beginning to the end it has been amazing. I highly, highly recommend them.
By Phillip
Response from Vault Insurance· Jan 30, 2024
Thank you so much for your recommendation, Phillip! We're thrilled to hear about your positive experience with Vault. Our commitment to providing exceptional service from the beginning to the end is at the core of what we do, and we appreciate your trust in us. Thank you for choosing Vault!
Poor service (no return email or call on two occasions). Denial of coverage despite an appeal pointing to a potential grey area within an endorsement.
By John M.
Response from Vault Insurance· Jan 19, 2024
We are sorry to hear about your experience, John. We take your concerns seriously and apologize for any inconvenience caused. Our goal is to provide excellent service, and it's disappointing to hear that we fell short in addressing your concerns and providing the information you needed. Our team will look into this matter further. Thank you for bringing this to our attention.
Derick did an outstanding job helping me walk thru my claim and took away any stress to help resolve the water damage. Highly recommend Vault for homeowners insurance
By WALTER S.
Response from Vault Insurance· Jan 17, 2024
We're so happy to hear about your positive experience with Derick! Thank you for taking the time to share your feedback, Walter. It's our goal to make the claims process as stress-free as possible, and we're thrilled that Derick's assistance met your expectations. We truly appreciate your recommendation and are here for you whenever you need. If there's anything else we can help you with, please don't hesitate to reach out!
We had many neighbors have hail and wind damage. Your company claims there were no storms in the area when the news facts show differently.
By Katie
Response from Vault Insurance· Jan 17, 2024
Thank you for bringing this to our attention, Katie. We take all feedback seriously and apologize for any confusion. Our team will review the information to ensure accuracy in our records. If there are discrepancies, we're committed to addressing them promptly. Your satisfaction is important to us, and we appreciate your patience. If you have any additional details or concerns, please feel free to reach out to our customer service team directly. We appreciate your understanding.
