Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
435 reviews
Vault InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
435 approved reviews, newest moderated first
Donnie Vaughan is a rock star. Professional, efficient and personable. We were especially appreciative with how quickly he reached closure.
By Anonymous
Response from Vault Insurance· Apr 17, 2023
Thank you so much for your positive feedback! We strive to provide excellent service to our customers, and we are glad to hear you received just that from Donnie and our team!
Fast efficient fair
By Robert
Response from Vault Insurance· Apr 17, 2023
Robert, thank you for sharing your feedback! We are happy to hear your claims process was fast, efficient, and fair! Thanks for trusting Vault.
The adjuster was fair and very responsive. these needs to be more people like her in the industry!
By Robert A.
Response from Vault Insurance· Apr 17, 2023
Robert, thank you so much for taking the time to share your experience. We take pride in providing exceptional service to our customers!
During a very stressful time for my family, Vault representative Greg Jumps was great to work with and made the process seamless. Thank you!
By George K.
Response from Vault Insurance· Apr 17, 2023
George, thank you for sharing your feedback with us! We are so glad to hear your experience working with Greg and the Vault team was nothing short of seamless!
Vault was very responsive when my car was in an accident and paid the auto repair shop as soon as the estimate was ready. Excellent customer service and communication all the way around.
By Mickey C.
Response from Vault Insurance· Apr 17, 2023
Mickey, thank you for your feedback! We strive to provide excellent service and communication throughout the claims process and we are happy to hear that was your experience!
Quick response and whole claim process is short. Very efficient
By Chenguang Z.
Response from Vault Insurance· Apr 17, 2023
Chenguang, thank you for taking the time to share your positive experience with us. We are so glad to hear your claims process was smooth, fast and efficient!
Richard Smacchia was great to deal with. he had a remediation team on site immediately, followed up with us regularly and made a stressful progress much easier to deal with
By Glenn
Response from Vault Insurance· Apr 12, 2023
Glenn, thank you for your feedback! We are so glad to hear your experience working with Richard and Vault was so positive.
New customer to vault, had hail damage to roof shortly thereafter. Vault team was fantastic with great communication from adjuster and speedy payment including augment when additional damage discovered. A+++
By Christopher G.
Response from Vault Insurance· Apr 9, 2023
Thank you for taking the time to share your feedback with us, Christopher. We strive to always provide the best service to our customers, so we are thrilled to hear you've had a good experience with Vault!
