Vat19Reviews of vat19.com

Response from Vat19· Oct 10, 2022

We are so sorry that your refund is still processing due to the dispute that you opened with your bank. While you may have asked the bank to drop the dispute, once opened, that process can be lengthy, even with your request. Per our credit card processor the full lifecycle of a dispute, from initiation to the final decision from the issuer, can take as long as 2-3 months to complete. There are no actions a business can take to reliably accelerate this timeline. Our customer service team has been in contact with you several times a week throughout this process and is monitoring this transaction daily. As soon as the case is closed and we are able to do so, we will be happy to issue a refund. The case is not yet closed, but again, we are checking for this closure daily. We are sorry for any inconvenience.

Response from Vat19· Dec 28, 2021

Dear Tiffany, I am truly sorry that your children are disappointed. But you are twisting the truth. You made an assumption that because you ordered boxes a few days apart that they would contain different items despite the messages on our site that clearly claim otherwise. You wanted something (two mystery boxes that contain different items) that we do not ever claim to offer. We have offered a full refund if you returned the box (despite the fact that we clearly state on our site that this item cannot be returned because most boxes contain edible items). We also sent you a $15 gift card as a measure of goodwill in addition to the full refund upon return. We will readily admit when we have made a mistake and we will do everything in our power to make it right with a customer. This is not one of those situations. I have included relevant excerpts from our web page (https://www.vat19.com/item/mysterious-box-of-mystery) below so that others can see exactly how we advertise this product: *** From the "Features & Specs" section: *** Note: Each equally-priced box contains the same items *** From the "Frequently Asked Questions" section: *** Question: I want to purchase multiple Mysterious Boxes of Mystery. Will they each have the same stuff inside? Answer: Yes, boxes of the same style will contain the same items. While we do swap out the contents occasionally (see below), it's best to assume that boxes of the same style are identical. Question: How often do you change the contents of the Mysterious Box of Mystery? Answer: We pre-pack each style in batches, which we call "builds". We attempt to vary the contents with each new batch we create, but it's possible that you could receive identical builds on multiple purchases, even if you make separate orders (especially if little time has passed between orders). *** From the "History" section: *** Because we're always finding new awesome stuff and we're so excited to share it all with you, we frequently update the contents of our Mystery Boxes (see the build dates below). However, just because we made a curated collection of awesome on a certain day, that doesn't mean we instantly sold out of those builds. Ordering separate Mystery Boxes doesn't guarantee that you'll get something different from box to box, but it does guarantee that you'll be getting something awesome. Best, Jamie Salvatori, Proud Owner Vat19.com

Response from Vat19· Sep 19, 2021

Dear Adam, Thank you for your feedback. We currently sell 394 items that are priced under $10. We also offer free shipping on every order shipped within the United States. We do our best to ensure that our items are priced as competitively as possible. Best, Jamie Salvatori, Owner Vat19.com

Response from Vat19· Dec 9, 2020

I'm sorry to hear that you did not enjoy your Mystery Box. I can assure you that the box contains exceptional value since the cost of the collection always exceeds the retail price of the individual items (sometimes it’s almost 80% cheaper!) Obviously, the trade-off is that you don't get to choose which items of exceptional value you will receive. We strive to make sure that you'll have a variety of items so that you'll have a good chance of really liking something in the box. Again, I am sincerely apologetic that you're dissatisfied with the contents of this box, but I hope you don't hold it against us in the future.

Response from Vat19· Oct 16, 2020

Dear Christopher, Thank you for the detailed message and I apologize for your experience. It was incorrect for our customer service rep to state that a second mystery box would have different contents. While we typically build our Mystery Boxes in small batches, we cannot make the guarantee that each one will be different because it can take time to sell through each batch. I realize now that our website creates confusion by listing the build dates of each box. I will be updating our web page for the Mysterious Box of Mystery to make this more clear. It is my understanding that you have been issued a full refund for your order, but I apologize for the effort that it took you to get our attention. I have also issued you a $100 gift card in the hopes that you give us another chance. We're a small, family-owned company that works very hard to provide quality products at a great price along with free shipping. While Amazon charges over $100 per year for Prime, we offer free shipping on every order without having to sign up for a yearly subscription. And while you may occasionally find an item that is temporarily cheaper on Amazon, I can assure you that we are extremely price competitive. Best, Jamie Salvatori, Owner

Response from Vat19· Sep 3, 2020

Dear Jamie, I'm sorry that your package hasn't arrived. Unfortunately, we do not know why your package was marked as undeliverable. I know it isn't a great answer, but post offices around the world are overwhelmed with the increased volume of mail recently and it's possible that they made a mistake. As previously communicated, as soon as the package is returned to us, we will issue a refund. The only instance in which postage costs would be deducted is if it is determined that the address you provided was incorrect. Best, Jamie Salvatori, Owner

Response from Vat19· Oct 29, 2019

Thank you for your feedback, Maurice. I'm very sorry to hear that you did not enjoy the contents in your Mystery Box! We strive to include a variety of popular items and we ALWAYS ensure that the retail value of the items included are more than the retail price of the box itself. Again, I sincerely apologize that your son did not find the surprises to his liking.

Response from Vat19· May 5, 2019

Hi! I'm sorry to hear that you did not enjoy your Mystery Box. We strive to include a variety of popular items and we ALWAYS ensure that the retail value of the items included are more than the retail price of the box itself. Again, I apologize that you did not find the surprises to your liking. Best, Jamie