VaporizeusaReviews of vaporizeusa.com

I have never had an issue until I needed to return an item bought by mistake. My emails go mostly ignored. When they do get answered. I keep being told to refuse the order. For one that wasn’t an option as the package did not require a signature. It was left on my door step. However who ever is running customer support isn’t helping with this. I just wanted to return the item bought and get the right one.

Placed my order on 4/28 with a normal quote of an estimate shipping/receiving time as I'm sure it's automated. On 5/6 I sent an email questioning that the product still hasn't shipped and received an answer that Shopify had made a mistake and let me buy the item that was not in stock and offered me a refund. I am still amazed I did not receive an email informing me that they didn't have the item and there will be a delay. What a simple matter instead of me wondering if I was scammed for $400+. Here is where I made a mistake of my own in not replying to this email thinking I was just waiting longer to ship. On 5/14 I contacted them again very frustrated that my item still hasn't shipped and got a response that because I didn't reply to the last email they weren't sure if I wanted the item or the refund. I told them I want the item. Contacted again on 5/20. Still no item shipped. I understand the refund offer but that is not what I want have you gotten a restock between now and then? Can I have an estimate???? EDIT: guess what this company is doing everything in their power to hide this review from flagging it as defamatory (didn't work) to twice now trying to claim nono wrong business this totally wasn't us despite the fact I have emails and you claimed this trust pilot page when you click through check it out! The website that's currently running a sale and still hasn't shipped me my item! You're not gunna hide this.

I tried to buy the Peak Pro 2 a few weeks ago and got an estimated delivery date in about a week. Ok great, I was excited. Then that time rolls around, still zero tracking information or any updates. I try reaching out multiple times through email and their website, but hear nothing so I decide to file a dispute with PayPal. Well at least that worked (after trying to call the number they have listed on PayPal, which, shocker, is invalid and won’t go through), and they responded saying that they got backed up because of 4/20. Ok that makes sense, I can totally see that and they were very quick to provide tracking after that. So I think everything is good, the package arrives, and since it’s a busy week I just toss it under my bed. I did notice it seemed light but I’ve never had one before so I assumed that’s just how it was. Come today, I wanted to try it out so I open the box, and there is literally a TOWEL sitting in the box. I swear it even looks used. Box was still sealed and everything, too. I’ve filed yet another dispute with PayPal, but honestly I’m not hopeful it’ll help cause this company seems like such a scam. After submitting the claim, they sent an email threatening legal action, which is probably just more evidence they are a scammy company using scare tactics to try and cover it up. Pretty pissed I’m out $400 but hopefully I can stop someone else from making the same mistake.

I didn't get my order and started getting fraud on my CC after I tried to purchase from them

After I placed my order I received an email that the color I ordered was out of stock. I sent my alternate choice. After never getting a tracking number I emailed and was informed they did not send me tracking information but package was on its way. I did receive it in a timely fashion however When my order arrived it was not either color I chose. Multiple emails to support were not returned. I would not do business with this company again.

Slowest shipping ever. Worst online shopping experience of my life. Placed order 8/28 (no warning of international shipping or delays). 2 weeks later and the shipment still stuck somewhere in Canada , but not yet in the USA. Not recommended at all. From their website “We ship from our warehouse in New Jersey or North Carolina using FedEx and USPS”. For my order this was not true.

This company is the absolute worst. I received a damaged item and now they won’t send me a replacement. They have no phone number listed on their website. Nobody seems to ever respond in their chat. They have led me on for multiple weeks stating they have shipped my item, which is an outright lie. Please find a reputable company to do business with because this isn’t it.

They ghosted me after Fed Ex forged my signature and took my package. Have video proof of the whole incident and vaporizeusa wouldn't refund me.