Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
151 reviews
VapezillaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Vapezilla (vapezilla.com) has 151 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 9 reviews with 1 star · Clear filters
I ordered 2 vapes, Elfbar Moonlight. I recieved the order within 3 days, but instead of vapes I got a wart cream. I want a refund, but their portal still shows that the parcel isn't delivered. This is a scam.
By Sharvari S.
This webside scam with i have ordered vape but received a herbal product this is a fake website
By Ronak
I order for vape but I’ve received Wart removal ointment I’ve trusted and order but it was a fake website I need refund and plus I need to return the percel
By Haominsang M.
Worst people ever. We caught them SITTING on TOP OF OUR CAR parked just in front of their shop…Seriously? Who does that?
By Valentina G.
I’ve been trying to place an order with this company for a week now. I’ve reached out to them via email multiple times and on the chat feature twice. No response. It’s really a shame because the prices are great and they actually have the vape I use in stock which is rare for any vape website.
By Brooke D.
Shipping takes way too long for me Also very unhappy with customer service. Reached out several times and no one ever got back to me.
By Steve R.
I placed an order on December16th and paid $7 for an adult signature required at time of delivery. FOUR DAYS later, i got an email saying it was delivered. However, I did not sign anything AND I HAVE A RING DOORBELL CAMERA THAT SHOWS NO DELIVERY WAS EVER MADE OR ATTEMPTED. ORDER #110-14414 EDIT: I also entered the "tracking number" they claimed was a Fedex tracking number into Fedexs website and NO SUCH TRACKING NUMBER EXISTS
By Miss M.
Response from Vapezilla· Jan 6, 2025
As outlined in our site rules, the delivery status is determined based on the information provided by the carrier. Additionally, in the support section, we’ve detailed how you can follow up directly with the carrier for further assistance. Please note that your carrier is GLS, not FedEx, and the tracking number was provided to you in the previous support ticket. You can use the tracking number to check the delivery status or to contact GLS directly for further clarification.
Do not order from these crooks. 8 days past delivery date and still have not recieved my package. They blame their shipper. Their shipper blames them. Theives. Delivery was never attempted as stated by the shipping company. As I was home cancelled my plans and no one ever stopped by. Shipper even stated that they did not recieve package until the Oct. 30. How could they have attempted a delivery on the 25th. Poor customer service by you and your shipping partner. I also have copies of all my conversations with your shipping partner. Do not do business with these people or GLS shipping.
By Jeremiah
Response from Vapezilla· Nov 2, 2024
Update: If you want to provide useful information to other users, you can share your order tracking link. In the tracking history of your order, it is clear that the package was marked as delivered on the 22nd of the month, and a delivery attempt was made on the 25th of the month. Hello, As you were informed a few minutes ago in the support section, we processed your order as quickly as possible and delivered it to the carrier. There is a complete history of all documented events available in the order tracking link. The carrier attempted delivery, but an adult was not present to provide the signature required for the package. This information is also indicated in your order’s tracking link. We have explicitly stated in all sections of our site that, due to legal requirements, an adult signature is mandatory for orders. We did our best to help resolve the issue, and it would have been sufficient for you to contact the carrier to arrange a redelivery. It appears that this issue can be resolved easily, but you seem to be seeking to express your frustration by initiating a chargeback and posting negative, incorrect comments on various sites. We regret that our apologies have not been helpful, though we have not been at fault. As we also mentioned in the support section, there is no issue on our end. Even if your package is returned, a refund will be issued to you. It’s unclear exactly what resolution you are looking for. Thank you, and good luck.
