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VapeRanger (vaperanger.com) has 3 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
Scammers, hacks selling fake products. Stay far away
By Caleb M.
No one answers phones here
No one answers phones here. No one responds to the contact form on the web page. Chat is an absolute joke... Avoid using this company if at all possible.
By Anette H.
Nothing but a headache...
Info from a BBB complaint I just filed:
I spent $155.10, including shipping and insurance, at ejuicedb.com, a branch/subsidiary of VR Products LLC, on December 27, 2021 (Order #DB129066). The package was slated to arrive on December 31, 2021, as per ejuicedb’s website and USPS’s tracking. It arrived in Pittsburgh quicker than expected as was actually ‘Out for Delivery’ on December 30th. Because of an accessibility issue due to my disability, I need to call off work to accept delivered packages, and I did so on December 30th…and December 31st…and January 3rd…because this particular package was being marked on those days as ‘Out for Delivery’, bouncing all around Pittsburgh and various zip codes, but never actually making it to my address. Something was wrong with this delivery from the very beginning. After speaking to someone at the USPS on January 3rd, they informed me, while laughing I might add, that the shipper (ejuicedb) didn’t even include my address on the label – just my name. A Missy with ejuicedb’s customer service contacted USPS and filed a case claim for the package on January 4th I believe. The package was eventually delivered to the wrong zip code/address on January 6th. Throughout the last two weeks, I’ve communicated SEVERAL times via both phone and email with Missy from ejuicedb. I’m happy to provide a chronology of our communication if needed, although ejuicedb should have all of this information available on their end. Missy insists that this was all due to a problem with the USPS, essentially making this a he said/she said situation. I’ve lived at this address for 20 years now, and have never had a problem with delivery from the USPS, so I’m going to believe them when they say that there was a serious problem with the labeling on my package. I’ll obviously never get an opportunity to view the package, so I can’t say for certain what the problem was, and it’s obviously something I’ll never know, but again, I trust the USPS more than a company who is now giving me pushback on either a replacement order or a refund.
To further complicate things, the insurance I had to purchase with my order seems to be similarly trying to scam me. Route insurance is saying that I have to file a police report for stolen goods before they can process my claim, which, for the record, is for the incorrect monetary amount. Route also provided an address to file a police report at; an address that is nowhere near me, hence my suspicion of being scammed. I have a police station less than a quarter mile from my house, so I literally have no idea why they would provide an address several miles away. Missy has been the one who’s been in touch with USPS, and is also the one who filed a case claim with them; a claim I had no part in, nor do I know if there’s been any follow-up on. Route app’s tracking gives a pinpoint location as to where my package was delivered – an address nowhere near me. It also shows the ridiculous zig-zagging this package took back and forth and all over Pittsburgh every single day from December 30th – January 6th. USPS’s tracking page also shows a LONG list of locations the package was at over that two weeks of confusion, none of which are my address. I have no idea what’s been communicated to USPS by ejuicedb’s Missy, and again, I have no idea if there’s been any follow up. I have a family member who’s an attorney who told me that since she (Missy at ejuicedb) has already filed a claim and been the lead person in touch with USPS, and because she has essentially claimed ownership of the package, there is no reason for me to then claim ownership, further complicating an already complicated situation. Furthermore, I don’t even know how I could claim ownership of something that was never in my possession. If ejuicedb needs to file a police report to recoup their expenses, so be it. They have proof that it wasn’t delivered to my address (or even to my zip code for goodness sake), and they have prior established communication with the USPS.
It has been a painstaking process to go back and forth and back and forth with ejuicedb these last couple of weeks, and now that I’m requesting either a replacement order or a refund, they are literally not giving me any reason as to why that can’t happen.
I do not trust this company to do right by me even if they did agree to send a replacement order, so at this point, I would like a refund of $155.10, and to be done with them forever.
If they wish to continue playing games and not respond to this complaint, I intend on filing a credit card dispute with Chase and a fraud report with the FTC, both of which I’ve had to do in the past with other online vape companies. I encourage others reading this to do the same. Consumer rights should not be so blatantly trampled like this, and there are avenues available to fix such situations.
