Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
100 reviews
Vanessa MooneySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2009, Vanessa Mooney is a product of all things creative and built on musings of its namesake founder. Inspired by her travels, vintage finds, the art & culture that she sees & especially that woman on the street.This is a brand designed for every type of woman. It is unabashedly sweet, sexy, bohemian, and glamorously rock n' roll. We source our materials from all over the world, paying very close attention to quality, uniqueness & sustainability. All the fabrics for our clothing are either deadstock vintage or vintage inspired fabrics that have been discarded by larger fashion houses. Which we then re-use with the purpose of giving our girl something truly special, one of a kind, limited edition & with no foot print left as our way of honoring mother nature & our beautiful planet.It is Jewelry & Clothing for lovers who are wild on the outside & romantic on the inside. Designed in Los Angeles.The brand exists as an eclectic muse that draws influence from a multitude of eras, revolutions, and walks of life. From vintage nostalgia to sophisticated simplicity. Vanessa Mooney collections are all about expression. They are unadulterated and uninhibited. Filled with statement earrings, strong forms, bold and interesting shapes, gold and silver multi-chain necklaces, semi-precious stones, and symbolic symbols like crosses and hearts. This brand is for every woman - regardless of style and influence, she can find herself within the Mooney aesthetic.Her pieces can be found in over 1000 of the top specialty stores and boutiques in the U.S. and abroad, including Neiman Marcus, Cusp, ShopBop, Free People, Urban Outfitters, Planet Blue, Bergdorf Goodman, Revolve Clothing, ASOS, Selfridges, Scoop NYC, Madison, and American Rag...She can also be found in pages of Harper’s Bazaar, InStyle, Nylon, Cosmopolitan, Us Weekly, Marie Claire and Glamour to name a few. She has scored high-profile collaborations with premiere U.S. retailers like Free People, Calypso, Urban Out
Vanessa Mooney (vanessamooney.com) has 100 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
100 approved reviews, newest moderated first
Thanks for making it right and shipping out the correct romper size and a discount code much appreciated.
By Franklin M.
Response from Vanessa Mooney· Aug 12, 2025
Thank you so much! We really appreciate you! We are always happy to help in anyway we can! Best! VM Team
Product is just okay for the price. Very disappointed in the lack of customer service. Literal lack! -multiple attempts, zero replies.
By for your O.
Response from Vanessa Mooney· Aug 11, 2025
Hello, We would love to help you! We are not receiving your emails for some reason! Our email is [email protected]. We will go ahead and reach out to you now since we have your order number above! Best! VM Team
I like this brand a lot for my wife to wear, issue with one dress, and the support to help fix and resolve my issue was taken with great care and concern.
By Tanya
Response from Vanessa Mooney· Aug 1, 2025
Thank you so much Tanya! We care a lot about our customers and are happy to help! Much Love, Vanessa Mooney
Customer service was very helpful and quick in response time.
By TutuEmerson
Response from Vanessa Mooney· Jul 29, 2025
Thank you so much! We are so happy to help you! Much Love, Vanessa Mooney
I followed the size charts on the website, but still the romper did not fit as I was expecting. I returned it, but was only able to get store credit. Now, the size I wanted is sold out forever and I cannot combine the store credit with a coupon code, so I’m forced into a corner with these options. I do not want to purchase another romper in a different pattern, so I have to find other items to purchase with the credit (for full price—which I wouldn’t have done had I not had the credit). Feels like my money was wasted.
By Sophie H.
Response from Vanessa Mooney· Jul 29, 2025
Hello Sophie, We would be happy to help you! You can always email us at [email protected] and we can help you come up with a solution that would make you happy. Our customers mean a lot to us and we want to make sure they get what they need! Please email us and we can resolve this for you as soon as possible! Much Love, Vanessa Mooney
Wonderful packaging for the jewelry. I love my necklace. I’ve gotten a ton of compliments for it and I’ve only had it a week
By Sharon G.
Response from Vanessa Mooney· Jul 25, 2025
Thank you so much Sharon! This makes us so very happy to hear! Much Love, Vanessa Mooney
As soon as my refund hit, I rushed to the website to leave a scathing review, only to see there’s no option to leave reviews. I’m not surprised, given the product I received. I ordered the amparo rosary earrings because my friend bought a pair years ago and I’ve always liked them. The photos show a high quality statement piece. What I got instead—for SEVENTY DOLLARS, plus shipping!—was cheap costume jewelry. I honestly couldn’t believe it. Basically plastic, a hideous fake-gold yellow color, with diamond studs that look like they came from a 2000s bedazzler gun. Again, for $70. Any piece that large and loud has to be high quality for you to pull it off, but here they didn’t even try. Not at all as pictured; the company must have changed a lot since my friend bought her pair. And the audacity to charge a price approaching fine jewelry shocks me. If Vanessa Mooney permitted reviews, I could have seen customer photos and read about others’ experiences, and I would never have invested in a product from them. The only thing that saves this company from being a complete scam, based on by experience, is that I was able to return the fake product (though I had to pay for shipping, so I still lost money—do they now get by on return fees?). It’s a shame because their vision for pieces is really cool, but I guess they gave up on execution.
By Catalina O.
Response from Vanessa Mooney· Jul 24, 2025
Hi Catalina, I am so sorry to see this review and that you were so unhappy with the product. We want our customers to be happy with whatever they purchase. If you would ever like to shop with us again we would love to give you a discount code to try something new. We hope to show you that we have beautiful products that could make you pleased in the future. Please reach out to [email protected] as we would like to help you with this and make sure you are happy customer! We would like to make this right for you. Best! Vanessa Mooney
I bought an item on February 6th and it was supposed to be shipped within two weeks. It did not actually ship until over two months later. Due to the extremely late shipment, I was not home to receive the package and it is now missing. If it had shipped when it was supposed to, I would have received it. VM wont do anything to help me and have completely refused to acknowledge how THEIR error has caused me to waste $225 on a now missing item.
By Moriah C.
Response from Vanessa Mooney· Jul 24, 2025
Hi Moriah, We are so sorry to see this review and that you had an issue with loosing your order. We always strive to make sure our customers are happy with their experience at Vanessa Mooney. We would be happy to see how we can help you find your lost order with USPS. If you could reach out to [email protected] we can figure this out together. Thank you so much for your time! Vanessa Mooney
