Difficult to return
Products are great. However, it is very difficult to return some products and get a refund.
By Midi H.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
683 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Van Dyke's Restorers has over 25,000 items to make your house a home. Choose from Vintage styled restoration hardware and supplies for any home decor project.
Van Dyke's Restorers (vandykes.com) has 683 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
683 approved reviews, newest moderated first
Products are great. However, it is very difficult to return some products and get a refund.
By Midi H.
best quality and great service
By Kerby D.
Bad customer service. The faucet I ordered took about ten times longer to arrive than I was told it would, and each time I called to ask about it I had to start at the beginning of the story, endure long holds and then be told in a surly manner that it was backordered or something. No apologies. In fact, I always felt like they thought I was being unreasonable for wanting the item that I had ordered and wondering where it was.
By lkshufro
Excellent products, great prices!
By Melissa G.
They used to take care of clients with accounts better. They have been lacking in that area over the last few years.
By BRYAN C.
Van Dyke's, was excellent to do business with. They have a fantastic web site, and the people are very knowledgeable.
By PAT Z.
Beautiful it looked like it was the original piece
By SHERRY S.
Efficient and as advertised.
By Debra A.