vancassoReviews of vancassotableware.com

I purchased the 10 in dinner place and very pleased with my order. Non of them were damaged like I had read on other reviews. I absolutely love the colors, weight and how durable they are! Thank you!

Purchased a 16 piece dinner set. Arrived with broken plate. Was told they do not supply individual plates and offered a £7 refund only. What a joke they are. Ongoing issue. Glad I used PayPal to escalate.

I ordered a set from Vancasso in October and it arrived quickly. But, three of the items were damaged. Sana from customer service was super nice and understanding. She said they'd send a new set for free in mid-November since they were out of stock. Usually, other companies would tell you to contact them again in November, but not Vancasso! I was so surprised when I got the new set last week. It's perfect! Don't hesitate to order from them. Their customer service is amazing and they'll take care of any issues you have. Thanks!

We've had our 16 piece set for a while now, about half a year. Still super happy with it. It arrived quickly and is still in perfect condition after daily use. Would definitely buy again.

I placed an order online on 01 November 2024. It was for a 16 piece dinnerware set. This was to function as a spare set as we purchased a 32 piece dinnerware set in light blue last year. I received confirmation of the order by email, checked the order and realised the color ordered was grey. I believed I had ordered the light blue colour. I then checked on the website and noticed there was no contact number. I then tried the Contact Us now Chat Client and there were no agents online, I left my email address and a message and the reply stated, 'Our agents typically reply in a few minutes.' I then followed up with an email to: support and with the error in color on the order and asked if this could be replaced with the light blue. I used the Contact Us, Get in Touch link and provided my name, email address, mobile number and message. I waited 4 hours, didn't receive any responses so I sent a Facebook Business Chat message. It's been 5 hours and tried multiple contact methods as there is no contact number listed for Vancasso. This is a pity as we really liked our previous 32 piece dinnerware set and only wanted some spare, in the event of breakage. I wouldn't recommend buying from Vancasso as the service and support are non-existent and they have no Comms whatsoever. We will go elsewhere for tableware in the future and ensure that business has adequate service, support and Comms.

The dinnerware looks beautiful, but unfortunately it chips easily and develops mold. We purchased sets from two different websites and in both circumstances the bottom rims of the plates and bowls developed mold (which does not scrub off) within mere weeks. I've never had this issue with ceramic/stoneware before from any other company. It's clearly an issue with Vancasso not properly sealing the bottoms. I contacted the company and they wouldn't help, only told me to contact the websites I purchased from. If the issue was isolated to one website, I'd understand, but this is clearly a manufacturing defect because it happened with two. Disappointed in the customer service, how fast this dishware degraded, and having to jump through hoops to get refunded.

Purchased the Ori dinner set and the pieces do look beautiful, however one bowl arrived with a piece glued back on, which we unfortunately didn't notice until the order was out of warranty. Furthermore, within 6 months, 2 more bowls and plate got chipped, despite the set being 'dishwasher safe'. Tried to contact the company for some sort of help but they won't do anything as the 3 month warranty is up. Just wouldn't expect a dinner set to last less than 6 months before chipping. Extend the warranty if your products are such poor quality.

Fantastic service to be honest. I ordered a Playa 24 Piece Glossy Dinnerware on 24/09 (confirmation email at 18:24) and they were delivered today at 15:02 (26/09) They look amazing. Can’t believe how quick they came.