Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
199 reviews
vancassoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
vancasso is listed under Bathroom & Kitchen.
vancasso (vancassotableware.com) has 199 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
199 approved reviews, newest moderated first
The van casso dinners is not just that, it is a feature that adds colour and beauty to my home The whole experience was so smooth, professional and efficient that I could not speak of it highly enough. My dinnerset adds warmth and joy to my home.
By Deb K.
Precise in the description, delivery and service. I cannot fault the overall quality and service of everything, from placing the order to the delivery of the product. Excellent in everything.
By John H.
Brought a dining set costing £80 back in October for my husbands birthday. Started using then at the beginning of Novemeber and a mlnth later the design and paint is all fading and chipping. Obviously concerning when this could leach into food. Apparently they think a 15% refund is acceptable when I now have to buy a whole new set.
By Emily
Response from vancasso· Jan 5, 2026
Dear Customer, We are truly sorry to hear about the fading and chipping issues you experienced. We understand your frustration, especially since this was a birthday gift. First and foremost, please be assured that all vancasso products undergo strict testing and meet international food safety standards. They are lead-free and non-toxic, so there is no risk of harmful substances leaching into food. However, I am unable to locate your specific order details through this review alone. I apologize that the previous resolution did not meet your expectations, and I have personally authorized a much more satisfactory solution for you. Please contact our after-sales email again so we can match your order and resolve this immediately. Best regards, The vancasso Team
Vor über einem Monat habe ich meine Bestellung zurück geschickt, bis jetzt keine Rückerstattung erhalten, der Kundenservice reagiert nicht. Das sind eindeutig Betrüger!!!
By Olga Х.
Response from vancasso· Dec 18, 2025
wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und können gut nachvollziehen, dass die Verzögerung bei der Rückerstattung frustrierend war. Wir möchten klarstellen, dass die Verzögerung aufgrund eines von Ihnen bei Ihrer Bank initiierten Chargebacks entstanden ist, wodurch wir die Rückerstattung vorübergehend nicht bearbeiten konnten. Da der Fall nun von der Bank abgeschlossen wurde, haben wir die Rückerstattung Ihrer Bestellung erfolgreich veranlasst. Wir danken Ihnen sehr für Ihre Geduld und Ihr Verständnis während dieses Prozesses. Unser Team setzt sich weiterhin dafür ein, den bestmöglichen Service zu bieten, und wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben.
Ich habe 48 teiliges simi geschirr und passende Schüsseln und Platten bestellt. Alles wunderbar verpackt und heil angekommen. Es wurde in China hergestellt - das wird aber ja auch so beschrieben auf der Homepage... Dekor ist vielleicht nicht soo perfekt wie bei großen ( sehr teuren) deutschen Herstellern, aber das Preis/ Leistungsverhältnis ist wirklich spitze! Ein Päckchen wurde mit dem falschen Design geliefert- und der Ersatz kam ohne Theater und superschnell bei mir an. Der Kundenservice war wirklich sehr freundlich und hilfsbereit! Alles in allem bin ich wirklich begeistert und würde jederzeit wieder bestellen... ich wundere mich über die schlechten Rezensionen hier, kann mir nur vorstellen das diejenigen nicht bei der "original seite" bestellt haben. Hätte mich fast nicht getraut deswegen zu bestellen und habe aber auf Amazon die Bewertungen des Geschirrs angesehen...Dort wird sehr positiv bewertet!
By Karin
Response from vancasso· Dec 12, 2025
Liebe Kundin, Vielen Dank für Ihre wunderbare 5-Sterne-Bewertung! Es freut uns riesig, dass Ihr 48-teiliges "Simi" Set und das Zubehör gut angekommen sind. Wir legen großen Wert auf Transparenz und freuen uns, dass Sie unser Preis-Leistungs-Verhältnis zu schätzen wissen. Dass beim Versand mal ein falsches Design dabei war, tut uns leid – aber umso schöner zu hören, dass unser Kundenservice das Problem schnell und unkompliziert für Sie lösen konnte. So soll es sein! Besonders danken wir Ihnen für Ihr Vertrauen trotz der gemischten Bewertungen. Wir arbeiten hart daran, jedem Kunden ein tolles Erlebnis zu bieten (wie bei Ihnen!), und Ihr Feedback hilft anderen Kunden sehr, sich ein echtes Bild von uns zu machen. Wir wünschen Ihnen ganz viel Freude mit Ihrem neuen Geschirr!
I've been trying to exchange my dinner plates since 25th November because I'd ordered the wrong colour. When I messaged them, firstly they said it was difficult to exchange and offered me a 12% discount to purchase a new set and keep the wrong set. I didn't want this. They then took 10 days to send me a returns label. I sent them the goods by return and emailed the tracking receipt - and they are now consistently blanking me. I haven't received a replacement set and I haven't received a refund either. There is no phone number on their website and the only way to contact them is via email, but they simply don't respond. It's an utter rip off.
By Jackie L.
Response from vancasso· Dec 12, 2025
Dear customer, I sincerely apologize for the frustration and the delay regarding your exchange. This is certainly not the level of service we aim to provide. Due to a recent surge in order volume during the peak season, our customer support team has been overwhelmed, which led to the slow responses you experienced. We are truly sorry for making you feel ignored—that was never our intention. I have personally looked into your case. Since we have received your return, your replacement set has been prioritized and will be shipped out within the next 24 hours. I will also follow up with a separate email containing your new tracking number immediately after it ships. Thank you for your patience, and we are working hard to ensure this is resolved for you quickly.
Update! Disgusting customer service - promised my refund on three separate emails. Item arrived on my doorstep today, I have already gone elsewhere to purchase. Now won’t acknowledge my repeated emails saying I want this item collected and sent back and my refund processed as requested 4 weeks ago. I will not be paying for it to be returned. AVOID AVOID AVOID SCAM! Purchased 24 piece starry set in green which on their website, said in stock. Received an email a few days later saying it was on back order (and not in stock, I have kept a screen shot showing it was available at time of purchase). I was advised I could either swap it for an 18 piece set, wait until it’s available or request a full refund. I requested a full refund over 7 days ago - I have been promised twice they’ve processed it, yet no refund in my account. I have contacted my bank who have advised me there is no pending refund, I am now seeking legal advice. DO NOT order from here!!!!
By Charlie P.
Response from vancasso· Dec 9, 2025
Hi Dr Peters, We’re very sorry for the inconvenience. Due to a recent increase in orders, our response time has been slower than usual. Your item was part of a pre-sale, and a caching delay caused the “pre-order” label not to appear immediately — we sincerely apologise for the confusion. Your refund was processed on 4 December, and we can provide the ARN number for your bank to trace it. Please contact us via email and we’ll share it with you right away. Thank you for your patience — we’re here to help until everything is fully resolved.
Looks nice, well priced but ultimately poorly made and they keep falling apart so need replacing after 1 year.
By Adam R.
Response from vancasso· Dec 9, 2025
Thank you for your feedback, and we’re sorry to hear about your experience. If you’re facing a quality issue, please contact customer service through the platform where you made your purchase. They will be able to assist you and arrange the appropriate solution for you. We’re always here to help ensure you receive proper support.
