Vamoose BusReviews of vamoosebus.com

Vamoos has turn from best to worst in a few months, I ttok the bus back to Virginia on June 26 at 10:30 AM and the driver drove around NY and went on 15 street to the Javis Convention center to get all the passangers out of the bus, no one gave us an explanation, after waiting for more than one hour we rode a crappy bus not a Vamoos line, The seats were very uncomfortable and the bus not suited for the long trip. The bus arrived to Rosselyn, Arlington at 5:30 PM. After making several unschedule stops, even to drop off one of the drivers. This is the worst trip I had in Vamoos, I called for an explenation and the operator said that the bus toilet was not working which was a lie because I had used it before we departed and it was operating properly.

I travel to and from NY/Arlington a great deal, to see my daughter and baby grandchildren. Tonight I really screwed up setting up a series of reservations for the summer. I couldn't figure out how to undo what I had done, so I called, and Arlene answered. She did it all. Made my reservations for me, let me use some of my points to pay for my trips, and sent immediate cancellation notices and reservation notifications via email. They were there even before I got off the phone. Thank you, Arlene. And thank you, Vamoose. You are one of the easiest, most customer friendly transportation service I know.

I took these buses round trip from DC to New York. Drivers, the sidewalk helpers and bag people were all just so rude. I know you are rushed but you can say what you need to say nicely. I’m a bus driver for a living and I understand the rush and needing people to get on in a timely manner and that you kind of have to herd people but seriously that is no excuse to forget your customer service manners. Also there was “WiFi” but when I connected to it, I couldn’t even load a simple google search. Didn’t work on either bus I took ever on the 5 hour bus ride. The chargers weren’t good either. On one bus the plug wasn’t even connected to anything but a few wires and the cord would fall out all the time and on another bus the plug worked for an hour and then wouldn’t produce a charge for the rest of the trip. Would not take this bus company again.

On August 14, 2017 I took vamoose from NY city at 2:30 and arrived to Arlington, VA at around 7:15. I was very satisfied with the whole experience. The driver ( Paul: ex marine ) did an excellent job trough out the whole trip. Thanks a lot.

Female driver on 7/7/17 at the 5:10 PM departure from NYC to Bethesda was incompetent. Took a 20 minute restroom stop (despite there being a restroom on the bus) thus delaying the arrival. Pulled over TWICE on the highway to attempt to figure out how to turn off the aisle lights--mind you not a single passenger cared about the lights being on. That was another 10+ minute delay. A total of 30+ minute delay. The second time she pulled over, she did NOT appear to use hazard lights despite it being night time. Also, it was uncomfortably warm in the bus.

I paid three times more for the "gold bus." When I got on, the bus was a mess - it clearly had not been cleaned. Then, a little while into the trip, the bus makes a stop on the side of the road for a minute - unexplained - and then we keep going. A little while later, we make a second stop. We are told the bus is broken. So we sit on the side of the road for 20 minutes, waiting, we are told, for the next two or three buses to come down and pick us up. After some time the bus continues on, and we ultimately make it to our destination (notwithstanding additional trouble getting the bus into gear after the Bethesda stop). The real kicker, though, is rather than respond to my complaint and request for a refund, I am told that the bus made the journey within the scheduled time, and thus no refund would be given. How's that for customer service? Completely unresponsive to the fact that their "premium" dirty bus broke down. Vamoose can vamoose out of my future!

For the past five years I have been using the Vamoose Bus Line for all my travels (business and pleasure) to NYC. I believe it is the only way to get to get back and forth from Bethesda/Rosslyn and NYC.

I caught the bus from Bethesda to NYC on a Friday morning. Normal ride, no issues until we switched drivers in Delaware. This driver was dangerous! Speeding over potholes, swerving in lanes.....finally, as we entered the toll for the Lincoln Tunnel, our driver cut off another vehicle and it smashed into a rail! We were delayed at the tunnel for over an hour, he never spoke to us, we were all shaken up and especially worried about the driver and passengers of the car he cut off. It was frightening! The driver never explained what was going on, never said anything. When I called the main office, the operator was blasé. The only thing she said was, "we will investigate," and hung up. I am NEVER using this service again and I wish I could get my next trip refunded so I can use another service. This is despicable.