valetliving.comReviews of valetliving.com

I wish I could have given this company ZERO stars. This is the worst managed company I've ever come into contact with. These apartment complexes should be ashamed for associating with this vendor. It feels like theft of services because we are paying for a service that does nothing. I hate that its a mandatory item on leases. This company works when they want, picks up some trash when they want, and then piles it up on curbsides either leaving it or tossing it "near" the dumpsters. Who runs a company like this? Its absolutely pathetic. When you contact them about missed pick-ups they apologize and say they will "look into it." Nothing changes and its the same trash sitting outside for a week at a time. Its truly shameful.

Horrible service ever. Never ever experienced such horrible service. They have collected thrash from my apartment only since 3 days. They collect thrash from every other apartment even if it’s not in the thrash box except my apartment. I called and complained still no one bothered to respond back or call me back . I would urge every apartment manager not to use their service. Horrible and disgusting.

Is crazy to not be able to opt out of a service that you don't receive.. the service is spotty at best.. they might pick up your trash once in a week if you're lucky. They never come at a consistent time and there is always an excuse. Trying to reach out the customer service is a joke as well this is been one of the downsides to force trash service at apartments

If I could give negative stars I would. They arrive at inconsistent times and are VERY loud. I work at 5 AM and late night pickups wake me up with the banging and dragging sounds of trash. 1 out of 7 days a week will they actually collect my trash because I’m on the 3rd floor (top floor), and the managers always blame me for not putting my trash out on time (not true). Please do not support this service. It’s a scam.

From April 13 through April 20, our trash was properly bagged, securely tied, and set out during the required service window. We were not given any warning, violation notice, or other indication that our unit had failed to comply with the valet trash rules. Nevertheless, trash from our apartment was not picked up. It accumulated outside our front door to the point that it became difficult to exit the apartment safely. I called Valet Living about this issue on Tuesday, April 14; Wednesday, April 15; Thursday, April 16; and Friday, April 17. On Tuesday and Wednesday, I spoke with Candace. On Thursday and Friday, I spoke with two other agents. Each agent confirmed that the trash should have been collected and that there was no valid reason it had not been picked up. On Thursday, April 16, I also received an email from Arkyell Gardner, Area Leader for Valet Living, stating that “there were no observations submitted by the collector that would have prevented the waste from being serviced.” Arkyell further stated that Valet Living “will ensure the missed waste is removed during the next scheduled service (4/16).” Despite that assurance, on the morning of April 20, the trash still had not been collected. This is not a complaint about a one-time inconvenience. It is a complaint about repeated nonperformance of a service for which residents are being charged.

No trash pickup more than twice! The entire 3rd floor was left with full trash cans. We did not receive notification that pickup was canceled and there is NOT bad weather. They just did not come because they hire lazy employees. Do not do business with them

Since my complex started using this trash service, I never had an issue with my recycles that are clean and in brown paper bags being picked up until last Tuesday, January 6, 2026. We have a new guy that refused to pick them up. He had a nerve to try to argue with me about the recycles. Mind you I watched the last guy place the brown paper bag in the bin and go on about his business. This jerk walked past my door last night, Sunday, January 11, 2026, decided to come back and take a picture. I emailed Kate and she apologized, but ended up taking his side and sent me the policy. Here is their twisted policy. Brown paper bags are not considered recycles. They want recycles in a clear or blue plastic bags. 🤔 Funny how they pick up brown broken down boxes, but not brown paper bags. They need to update their policy or provide bags for recycles like they provided those cheap trash cans. My complex has us paying for this half a$$ service that we did not ask for and we can't get our recycles picked up unless they are in plastic and not in brown paper bags. How does this make any sense. Funny, they reported me to my complex who did not see what I did wrong. Hopefully they get rid of them like the last trash company and find one more accommodating to the tenants in my complex.

They didn't pick up our trash for the first Three Days and we had to call management repeatedly to even get their technicians out here. And when the technicians are here, they're a bunch of whiny little babies that refuse to even pick up a trash bag that I can pick up with one hand because it's 'too heavy', after not having the service for 3 days because of New Years. You literally pay more and get less service done than you would with city trash. They have weird arbitrary rules so they don't have to pick up your trash but then you still have to pay them. It makes sense why they're a trash company because they are trash