Elana Young did everything a customer…
Elana Young did everything a customer service agent could do to help me. She was absolutely FANTASTIC. It’s hard to find good customer service these days. But Elana nailed it. WTG Elana.
By BigJim C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
268 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The new way to fly.Simple access to the best prices.Call, DM or WHATSAPP to book your next trip1-866-270-1413
valalto.com (valalto.com) has 268 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
268 approved reviews, newest moderated first
Elana Young did everything a customer service agent could do to help me. She was absolutely FANTASTIC. It’s hard to find good customer service these days. But Elana nailed it. WTG Elana.
By BigJim C.
Garry made my experience great. He was helping me find a good fare on Porter airlines. He checked multiple airports to get the best fare. He called me back with additional information. He was patient, kind and compassionate. He is a treasure and a model employee.
By Yvonne G.
Chris Cunningham was patient, efficient and diligent in coordinating alternative flight arrangements after our initial Southwest flight was canceled. He was also incredibly helpful in securing our TSA approvals and Hawaiian Air Frequent flier enrollments. Thanks for helping to save our famiky vacation!
By John Joseph C.
The customer service person, Chris Cunningham was really wonderful. Easy to speak with, very helpful, kind and considerate.
By Kate O.
Very friendly very patient and very helpful thank you
By Gregory M.
Excellent customer service
By Glenn F.
Good morning, Nick was very helpful on making airline reservations for myself and my two grandkids. I requested a direct flight for us and he made it possible. Nick is an excellent employee. Thanks again Nick..
By Laverne H.
I’m extremely happy with the way your agent handled my flight details. He was polite, professional, knowledgeable, and helpful. He helped me stay calm in a situation that to me was completely confusing. As a senior person who hasn’t flown in 20years, purchasing on line is trying. I can’t thank him enough. He was wonderful and I wish him a very happy new year!
By Mary E.