Newer company with growing pains?
I have been struggling with insomnia and nervous system issues for years. I believe I can really use a device such as Vagustim and was super excited to try it. I even paid $50 for a video consultation. I was so disappointed when realizing that the device frequencyranges from 0 to 100 but you can only access up to 10 without purchasing an upgraded app which cost at least $100 a year. Even with the free version, I could get the frequency reader to go up to 3 and then it looked like it would not go any higher. I felt nothing in my ear nor any benefits. Knowing that there are other high rated and less expensive vagus nerve stimulator’s on the market, I decided to return it. The email that I received from my return request was a generic response. There was no offer for consultation or further inquiry to address my concerns. I am disappointed. I had hoped for a better experience with a higher priced device. A generic experience deserves a generic price. I know this is a newer company and I believe they just have some learning to do. Instead of charging $350 with surprises, just charge $700 and make it a supportive experience for your customers where their needs are addressed. Folks are buying this device because they have a particular health concern or chronic pain. The company should be helping people address their specific concerns with specific settings on the device. Just put the reflective price upfront and don’t hide it. I am returning it and will try something else on the market.
By Alicia


