Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
683 reviews
VagaroSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Powerful tools to fuel your dreams and grow your business Join thousands of salon, spa, and fitness businesses saving time with Vagaro's all-in-one platform. From online booking to business management, we help you scale and grow seamlessly! Try for Free Get paid instantly and securely Enjoy transparent, low credit card processing with no hidden fees. Choose from flexible options like Tap to Pay on mobile or the sleek PayPro Mini. Vagaro’s POS system ensures quick and seamless checkouts on any device. Optimize your time and streamline operations Whether you run a single storefront or multiple locations, Vagaro simplifies managing employees , tracking sales, and providing advanced reporting—making your life easier every step of the way! See what our business owners have to say “I initially joined Vagaro for booking, but continued because of Vagaro Capital. I don’t think I could have grown so fast without it.” OC Thomas Owner, Rich in Flesh Tattoo Livermore, CA “It’s a full business solution. It does everything at a glance. All of our appointments, all of our sales, all the inventory– it’s all there.” Kati Donati Owner, Primp Skin Studio Santa Rosa, CA Simplify your business operations today Set up your account in minutes and join over 87,000+ businesses already growing with Vagaro! Try for Free
Vagaro (vagaro.com) has 683 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
683 approved reviews, newest moderated first
I get to be hands free in booking appointments leaving me available to be present with my clients.
By Natalie Rae H.
Response from Vagaro· Jul 2, 2025
Thank you for sharing! We're so happy to hear that Vagaro helps you stay hands-free and fully present with your clients. That’s exactly what we aim for—making your day smoother so you can focus on what you do best!
"WARNING: Avoid Vagaro's booking system at all costs! I tried to book a service, but they pulled a sneaky trick on me. After entering my card details, they changed the service without my consent! It's like they're trying to take advantage of customers. Don't fall for it! Stay vigilant and keep your wallet safe. 🚫💸 #Vagaro #ScamAlert" Or, in a more detailed format: "Terrible experience with Vagaro's booking system! I booked a service, entered my card details, and was shocked to find out they'd changed the service without my permission. Feels like a scam. Be cautious and read the fine print carefully. Don't let them take advantage of you! 🚫💸"
By Wassim
Response from Vagaro· Jun 30, 2025
Thanks for your feedback. To clarify, when signing up for a Vagaro business account, you receive a 30-day free trial, and you won’t be charged if you cancel within that period. The billing terms are outlined in the Participation Agreement, which must be accepted before completing your registration.
They are really good about being available to help when you have questions regarding the app.
By Charlene A.
Response from Vagaro· Jun 27, 2025
Thank you! We're glad you've had a great experience with our support team. We're always here to help whenever you need it!
I love the ease of using this software. It has AI to help put information out professionally, and you are able to change information in your software and have it instantly be reflected on your website. The online book and phone app has truly streamlined my business and has helped ease my mind.
By Traci H.
Response from Vagaro· Jun 26, 2025
Thank you for the great feedback! We're so glad to hear that the software, AI tools, and real-time updates have made things easier for you. It's awesome to know the app and online booking have helped streamline your business—wishing you continued success!
Has almost everything I need so far, except any settings page on the mobile app does not work. This is inconvenient in a lot of cases.
By Amy
Response from Vagaro· Jun 25, 2025
Thanks for your feedback! We're glad to hear Vagaro is meeting most of your needs. For help with accessing settings on the mobile app, feel free to reach out to our 24/7 support team at vagaro.com/pro/contact — we’re here to help!
Very responsive and supportive
By Hayley N.
Response from Vagaro· Jun 25, 2025
Thanks so much for the kind words! We're glad to hear you've had a great experience with our team 💬🙌
worst system I ever used. This software can even get date range correct. do not get me started on customer service, shom are nice but are unable to help you since the software is not working. 10 hours with technical support on hold and zero progress. STAY AWAY We got grandfathered in because they bought schedulicity
By oskar J.
Response from Vagaro· Jun 25, 2025
Thank you for your feedback. We'd like to better understand the concerns you've raised and help address them directly. Please email [email protected] with the subject line "Attn: CX" so our team can take a closer look and assist you further.
Amazingly helpful customer support. I took advantage of the freeonboarding and it was really great I learned everything I needed in that initial call. already had major success in my business by offering memberships. its a game changer
By ANTOINETTE Guinyard B.
Response from Vagaro· Jun 25, 2025
Love hearing this! 💪 We're so glad the onboarding helped set you up for success—and yes, memberships can truly be a game changer! If you ever need anything, our team’s here to help you keep growing. 💼✨
