VacationstogoReviews of vacationstogo.com

Received a $100 refund after having no shower, phone, clothes hangers, empty "all inclusive" frig, for 2 days at Hotel RIU GUANACASTE, COSTA RICA, and found a filthy and poorly maintained giant pool sysem, water down alcohol, and pathetic wait lines to enter buffet style on premises restaurants without providing cooling for guests in line!

Its scam prices. States 88% discount. Never known Celebrity have basic cruises costing 25k for a balcony room. Biggest load tripe

I booked a cruise with Ralph Gilbert at Vacation To Go. We departed at 4 PM on March 10th and returned at 6 AM on March 14th, which totaled 3 days and 14 hours. The cost was $3,728.00 for four occupants. When making the reservation, I specifically requested two connecting rooms so that we could be next door to our adult-sized teenage children. Ralph initially informed me that there were no rooms available to meet our request, but he could place us on the same floor or one floor apart, which we accepted. Later, he contacted me to say he had rooms with adjoining balconies, which I thought was a great solution. However, when we arrived on the ship, we found out that we were all crammed into one small cabin. While it did have adjoining balconies, the other balcony belonged to another guest. I attempted to speak with Ralph about this issue, but a colleague of his intervened. According to his colleague, Ralph was in the same room and refused to speak with me about the situation. After multiple attempts to reach Ralph without success, his colleague defended him, stating that Ralph is a 10-year veteran with the company and it was hard to believe he made such a mistake. Essentially, they placed the blame on me and refused to communicate further. Consequently, the cruise turned out to be the most miserable experience ever. This was our first time on Royal Caribbean, and it was the first cruise for our children. Regardless of the circumstances, I was Ralph's customer, and he chose not to engage with me. I have decided never to use or recommend Vacation To Go to any of my friends, and I plan to book directly with the cruise line in the future.

MAKE SURE YOU READ THE FINE PRINT! YOU DO NOT GET 100% CASH REFUND FOR CANCELLATIONS! You either get 100% gift certificate to be used at a later date minus tax. Or, 65% back on your credit card.

VTG posts prices that one cannot book. I emailed the CEO when they would not book me into a posted price and he basically admitted as such and said everything is subject to confirmation by the cruise company. In plain english, its called "false advertising".

My experience with Vacations To Go has been absolutely appalling. During my initial call to enquire about a cruise, I spoke with a man named Asher, who was shockingly rude and dismissive. To make matters worse, I later discovered I had incurred undisclosed charges simply for making this call—charges that were never disclosed to me beforehand, which is both deceptive and a clear violation of consumer rights. When I emailed the company to address these charges, my complaint was completely ignored, further proving their lack of accountability and disregard for their customers. AVOID THEM AT ALL COSTS!

I had an incredibly disappointing experience with Vacations to Go. Despite their claims of providing the "best deals," I found their advertising to be misleading and deceptive. While booking, their portal showed only a single number without specifying if it was in USD or AUD. As an Australian, I naturally assumed AUD, only to find later that I was charged in USD—effectively three times the actual cost I expected. When I reached out to address the issue, I was told they are a US agency and process payments only in USD. This crucial detail was never made clear during booking. The customer service repeatedly deflected responsibility, leaving me to deal with the cruise line, which could not resolve the issue as the booking was through Vacations to Go. Adding insult to injury, I was unable to access services I paid for during the first three days onboard, which ruined the start of my vacation. Their offered compensation? A measly 5% credit for a future booking—a token gesture that does nothing to address the financial loss or frustration I endured. This agency's practices feel like false advertising and border on exploitation of international travelers. If you're looking for transparency, fairness, and true value for money, look elsewhere. Vacations to Go has lost my trust completely.

I booked a cruise through them on Feb 1st for a departure on Dec 15, with the undeserving that I’m getting an Ocean view room. Not until last night I noticed that I’ve been booked into a fully obstructed view room. The language on the confirmation that mentions “obstructed view” is on a completely separate line than the room description and it’s listed in brackets. The confirmation includes a full page of a lot of information. Now with about 35 days to departure they refuse to do anything unless I pay for an upgrade even to a partially obstructed view room. This company is a complete scam. They advertise substantially lower prices on their website but in reality it’s more expensive than booking direct. The cruise line won’t do anything other than saying “Call your agent”. Vacationstogo has ruined my trip before it even started.