Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
34 reviews
utvsource.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UTVSource.com is a trusted destination for high-quality UTV and SxS parts, accessories, and gear. With over 80,000 products from 300+ leading brands, we’re dedicated to helping off-road enthusiasts get the parts they need—fast. Our team lives and breathes off-roading and the great outdoors, combining deep industry knowledge with a commitment to top-tier service and support. Whether you're tackling trails, sand, rocks, or mud, UTV Source is here to keep you moving.
utvsource.com (utvsource.com) has 34 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
34 approved reviews, newest moderated first
I ordered my son an electric dirt bike the beginning on January, it is the end of February and I still haven’t received it. When I call for an update I am told “I’m sorry we don’t have that in stock” I paid over $1,000..worst customer service. Awful!
By Jillian A.
Must have changed their name to side by side source because of these bad reviews. Don't trust them either, listed as having items in stock and could have in 5 days but actually didn't. Over $600 order and no one even contacted us a week later, we had to reach out to them. Garbage company holding onto people's money fraudulently like this. Now this is holding up our build.
By Spoolin U.
Horrible customer service. Going on 1 week without them shipping my item.
By Shelby Y.
******BUYER BEWARE****** Don’t buy from this place! There are far more credible places to get utv parts from. Website does not give enough info on what’s included, so you have to keep buying more and paying for extra shipping when you shouldn’t have to. Then if you want to return something they will charge you a 30% restocking fee.
By Kevin P.
Sent out wrong rollers and have not heard back in near a week. Talked to customer service along with several emails, will not respond back. Purchase directly or choose another of many online parts seller. Shipping prices are outrageous and takes forever to get the product with no update on shipping. Ebay or Amazon is your to go place for parts and usually free returns with shipping. I try to help out a business and this is what happens!
By Not a C.
Absolutely the worst customer service I have ever received. They shipped the wrong product, I returned it to there warehouse that the gave me return shipping info for. That was a month ago. Their customer service rep Chel has done absolutely NOTHING to help me. These guys have literally STOLEN over $1500.00 from me and they keep ignoring me.
By Jared S.
Worst company to buy parts from. If you get the wrong part then they make you pay $79 to ship back plus they take 15 to 20% restocking fee back. So you'll be out alot of money. Dont buy from them ever. And the people take days to respond to any concerns or questions you may have.
By Jamey C.
I wish I would have read these reviews before I had ordered. I ordered what i needed. It wouldn't fit my machine. Then they tried to make it may fault. They said that the web site did not represent what I ordered. But I have proof that it did. Very Bad. Don't buy from these guys! We need less of them around.
By Kirk B.
