UtillianReviews of utillian.com

Response from Utillian· Oct 2, 2025

Hello Bahram, We’re sorry to hear about the trouble you experienced with your device. After reviewing your request and the photos you provided to our customer service, it looks like the ceramic chamber has unfortunately sustained damage after significant use. Since the unit is outside of its warranty coverage, it isn’t eligible for a replacement at this stage. That said, we absolutely understand how frustrating this must feel. As a gesture of goodwill, our team has offered you a discount toward your next purchase, and we’d be happy to help guide you toward a device that may better suit your needs or the same make and model moving forward. If you’d like to discuss this further, please don’t hesitate to reach back out to our customer service team on your request #191131—we’re here to help. Thank you again for your feedback. Kind Regards,