Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
23 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ustraveldocs is listed under Internet & Software in Huntsville, Alabama.
Ustraveldocs (ustraveldocs.com) has 23 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
23 approved reviews, newest moderated first
I have never seen such a buggy product. Nothing works. I have a request open for 4 weeks and it is still in progress. I am sure they will close it silently so they don't have to work on anything. They are just in business because they managed to get contract from US government to process the applications. its example of worst customer service and worst product.
By Rav
The Worst site i have ever seen in my life.
By naveen M.
The scam is as follows: 1. You are made to pay for everything, including your appointment fees UPFRONT. 2. You will be redirected to a complicated website that requires solving a CAPATCHA every single time to check for appointments. 3. You will notice that there are NO APPOINTMENTS whatsoever, regardless how often you look. 4. There is no SINGLE person to get in touch, calling the number is just an automated parrot without any live agent, writing the support doesn't do anything because they just say "look for appointments online". Well done USA 👍🏻 I even contacted your embassy in Germany and they literally hang up on me saying "this is not our problem".
By Anonymous for obvious R.
This website is laggy and full of errors. A simple application takes a hundred tries due to various errors, like “Time Out” even though I’ve been working on it the whole time, “this website was accidentally cached by an intermediary and is no longer working”, and “error occurred while loading a visualforce page”. These errors have been around forever but they don’t care.
By Truc B.
Worst customer support that I have ever dealt with. They keep repeating the same answers as of they are reading from a paper without any solutions. They do not know how their own system functions, and their representatives do not even know how to access out previous conversations or claims. You will need to repeat the whole story every time you call, and they would still not give you any help. Their site is frequently not functioning well, especially the CAPTCHA part.
By Ahmad K.
Terrible site, crap customer service, useless policies. I wish there are folks who have brain and listen. Wasted $600 on air fair just because of unnecessary wait, sites down, 72 hours block due to useless suspicion activity and what not I wish I dont need to use it in future
By Mukhtar A.
Terrible people, terrible company. It like they go out of their way to not be help and then take your application fee which is un-refundable. For nothing. The site is is woefully out of date and doesn't function on most browsers, probably because they don't have to being a government contract.
By Ben M.
