Excellent customer service
Review title says it all.
By William
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
754 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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USSelfStorage.com (usselfstorage.com) has 754 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 557 reviews with 5 stars · Clear filters
Review title says it all.
By William
I've been looking into a storage solution for my boat and really I'm just looking for a secure outside parking spot. It's an older boat and the cost of indoor storage would quickly become more than the boat is worth. This place has both security and convenient access. I can get to my boat anytime I need to and the fenced area is in a location that seems pretty secure. Making the reservation and viewing the area was easy. There is a manager on site! I really can't say that about many other places with poor office hours or no office at all.
By Michael
From the amazing price, to the helpful staff and cleanliness of the facility you can't beat it. Extremely happy to be storing with them.
By Paola
I am moving to Virginia Beach near Sandbridge and was looking for a storage facility that was climate controlled. Extra Space Storage was convenient to where I will buying my next home. They had the size space I needed. It was clean and warm.
By Bill
Was able to reserve a unit from my phone, and just showed up the next day and paid for it. Staff was very friendly and accommodating.
By Sharene
This location is very welcoming, helpful, great customer service. I highly recommend this location.
By Marisol
It was very informative and quick. The agent was quick to return call after I did online order.
By Donna
Looking for storage while under stressful packing and moving is challenging enough, but Extraspace T.O. and especially Danny relieved so much of that associated pain and conducted looking, obtaining and finalizing a super clean, secure storage unit smoothly and within minutes. Danny went LEVELS ABOVE in quickness and helpful suggestions and efficiently anticipated any of our needs including facilitating their truck rental promo for us and then genuine follow up that our needs were met. Absolutely AWESOME and BEST storage experience! M.F.
By M.F. Frequent Storage U.