United States MintReviews of usmint.gov

I have been a long time customer of the US mint and today I cannot log in. I keep getting a message saying my password is incorrect. I follow the link to reset my password, change my password and log in again and get the same message. I tried to email the mint through their contact us link and I got a message back that the sublink is not valid for the mints directory. I hope this isn't a farewell as I hoped to be a customer for some time to come.

Purchased a 5 coin PROOF American Eagle set some time ago (4 gold & 1 Silver). 2 of 5 graded PF-70 by NGC. 3 of 5 graded PF-69 by NGC. Sent letter and pictures of "dings" on the 3 coins to US MINT customer service and their reply to me was to contact my elected representative as the US MINT is governed under federal laws and regulations, this from their reply: "The United States Mint administers all coin programs according to legislation enacted by Congress and signed into law by the President. The United States Mint must adhere to legislative specifications on coin subject, design, metal composition and production. Because changes to the current laws governing United States coinage would require congressional approval, you may contact your U.S. Senator or U.S. House of Representatives member directly to express your concerns and ideas. See Legislation" So I sent a letter the my representatives. Kind of a convoluted way for process improvement. I get nothing is 100% error free, but for the price you pay for PROOF coins, sometimes a thousand or more USD over spot in the case of gold, and the fact the US MINT states on their web these coins are individually handled and processed, one would expect less dents, scuffs, scratches and the like on their proof coins. Same as above for 2024 W EAGLE S$1 NGC PF 69 ULTRA CAMEO and 2023 P SILVER 1OZ MEDAL .999 FINE NGC PF 69 ULTRA CAMEO 3 star rating instead of 1 star because 1/2 of this is on me - I did not catch errors within 7 day window for returns. Also, one or more negative reviews here on Trustpilot concern usagovmint.com, so the US MINT (.gov) has some extra negative reviews here that should not have been attributed to them. In closing, some responses to my emails have been canned and had nothing to do with the question I asked of them.