USMD Health SystemReviews of usmd.com

The new online portal is not user friendly. The Dr's and their assistance are not getting my email and trying to do anything on the portal is a lesson in frustration. The call center is really bad. They don't care or tell me my Dr doesn't have appointments until June when that is never the case. Please go back to where clinic's answer is own phone and back to the old portal.

A new PA started working at the Clear Fork office. I had used this PA in the past and wanted to follow him to USMD. I couldn't make an appointment and couldn't get my calls returned. The PA's supervising physician forbid it. I would have to be a patient of the physician and he would decide when and if I could see the PA I've used for quite a while. I will never use USMD.

I will start by saying, the doctors here are great, everything beyond that needs work. If you are looking for a family-friendly (or even friendly) office, this is not the place to be. First of all, rescheduling an ultrasound takes days to hear back, as does any other phone request. Second, the majority of people answering the phone don’t really listen to you, they just want to get you off the phone as fast as possible. I do not feel like they care about mine or my baby’s overall well-being. I just moved here from out of state, and I do not have any friends and family here. My husband is the sole provider and therefore has to work. I have two other kids to take care of, and rather than allowing me to bring my kids to the appointments, they just make me cancel. How are they going to know if me and my baby are healthy if they force me to cancel the appointments? I also asked if they could give my husband FMLA so that he can take off work during my appointments and help me when I am nauseous. They would not do that for me either. If you are a mom with more than one child, a single mother, or have a husband that needs to go to work, I would not recommend USMD. Doctors should be the one’s that care about your health the most. I would expect a women’s health doctor to understand the stresses of being a mom and make accommodations to ensure their patients are receiving the healthcare they need.

Usmd is the lousiest provider. I was seeing my doctor once a year for more than 2 decades. For regular annual physicals.USMD takes over my doctors practice. And suddenly I have to start coming every 6 months. Otherwise they won’t refill my prescriptions. Such a scam. And now they always send in a PA. I haven’t seen my doctor for over a year now. USMD is only in the business for the money. Stay away. Stay far away.

The patient portal change has shut down all communication with their offices. This very unprofessional. Leaving VM asking for a response is not working. I need to download my communications history from the old portal, but it has disappeared, and we are told that it would be kept available until Nov 24.

So many issues, where to begin? Saw the Dr 11/07/22 - you'd think SOMEONE would have mentioned the changes to the patient portal, but NO. Now I cannot sign in and have to call the office when they open. Been working on a refill of medicine for two weeks now and still it hasn't been filled. Updated pharmacy info in the portal several months ago, but when I call the office they say it's not been updated. Have requested refills thru the (old) patient portal, called the office and left messages for the dr's nurse, spoken directly to a live person, all to no avail. I am now OUT of medicine. Saw the dr yesterday, the nurse said she would update the pharmacy info. I told both nurse and Dr that I had one pill left and needed a refill ASAP. I suspect they called it into the old pharmacy which I no longer use. So very frustrating!!! Now I find out there's a NEW patient portal but I have to contact their office so they can send me a code to sign in with. AGAIN, you'd think someone would have mentioned this while I was there yesterday! Are they trying to drive up patient's blood pressure, hoping they'll have a stroke or something to generate more money??????

9 months with one billing issue - still not corrected.

I almost never put a company on blast, but this organization deserves it! I see now why their ratings are low! I got married last year, so my health insurance has changed. I do not have a primary care physician in the area through my new insurance as I haven’t needed one. I have COVID, and the most highly contagious form of it yet. I have zero business leaving my house! I spent all morning on the phone, twice getting disconnected from people who never bothered to call me back. Initially, I was told I could be seen for a telemedicine appointment. It was a comedy of errors along the way — preventable errors, if people had been better trained. I’ll spare you the minute details. In the end, I was told the official policy is that their practice NEVER sees a new patient by telemedicine. I would have to wait until I am over COVID and then go in. When I explained the obvious reason why that wasn’t a solution, she said I could go to an urgent care center. When I explained why that was highly irresponsible as I am highly contagious, she said it was a “personal choice.” I want an antiviral. I need a prescription. Other times, with other systems, I’ve seen a doctor through telemedicine whom I hadn’t seen in person (nor any doctors in that same practice) and been given a prescription (in that case for an antibiotic). IT IS NOT ILLEGAL. I have wasted my whole morning with this disjointed, illogical organization! On and off of so many calls, so much time on hold! Now, on top of being physically uncomfortable, I’m 31 flavors of pissed off!!!! How does this make sense in 2022?? I can tell them anything they need to know over a call. I’d understand this policy if I were seeking narcotics, but I am NOT!😡😡😡😡